Printing PDF files results in missing letters
When creating PDF's in Win 7 RC via the Office 2007 function, they display correctly but whenever I print them, several characters are missing in the document. It seems, it is "tt". Other people can print it flawlessly, but another user with Win 7 and Office 2007 is suffering the same problem. No strange, unusual fonts. Works (or doesn't work, actually) the same way with various printers (HP inkjet, Brother laser, big Ricoh office colour machine). Is this familiar to someone - any idea how this could be solved? Cheers, Marcus
June 24th, 2009 12:34am

I suggest that you reinstall Office. Please also check if the program has its all update package. If the issue still occurs, I suspect that it is related to the printer driver. Currently the latest driver of most printers are for Windows Vista. You may try to download from Internet and install it. Before installing, remove the existing driver first. Remove============== 1. Click the "Start" button, type PRINTER in the search box and press Enter. 2. Find the icons which are related to the printer, and delete them. 3. Right-click on the blank part of the window, and choose "Run as administrator"->"Server Properties". 4. On the Drivers tab, select the listed printer and click the Remove button. Please then select Remove driver and driver package.5. Open Start menu, input APPWIZ.CPL in the Search box and press ENTER to launch "Programs and Features".6. Try to remove all related printer software. However, since the driver is not specially for Windows 7, if the issue persists after you installing the driver, I am afraid that we need to wait for the manufacture to release new compatible drivers.Arthur Xie - MSFT
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June 24th, 2009 12:35pm

I am having the same problem as described above. The missing letters are "ft" and "ti". This also happens even if you print to an .xps file, which does not require printer drivers. It seems that if the document was converted from Word 2007 sp1 the problem does not exist. Only happens when conversion is from a Word 2007 sp2 document. Please note that this issue is global as the MS offices in France and Japan are having the same issue. I have done all of the steps above with no resolution. I escalated to MS Helpdesk and was told it is an Adobe problem. I have contacted Adobe via website with no reply in over two weeks.Very frustrated,April
January 22nd, 2010 1:21am

Same problem for me - no solution I'm afraid - but may be comforting to some to know they're not the only ones suffering - have tried on different printers
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January 14th, 2011 6:27pm

Apjohn -- have you ever heard back from Adobe? I am having the same problem with documents sent to me by one of my vendors.
February 26th, 2011 1:10am

Had a similar problem where certain characters would not print, even though the original looked fine. Resolved the issue by printing with PS drivers instead of PCL.
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April 25th, 2011 9:52pm

I have found the easiest way around this issue is to print the PDF file as an image as follows: From the application, select File => Print, and then click Advanced. Check the Print as image option. Click OK to close the Advanced Print Setup dialog box, and then click OK.
October 4th, 2011 11:09pm

Many cheap printers lack the capacity to accept font or type downloads as they depend on the host CPU to do the rasterization and then send a raw bitmap to the print heads. My antique HP inkjet is unusual, it uses a laser printer engine and supports PCL3 Now Acrobat from Adobe can do a better job of assembling the needed fonts and embed them in any PDF document so that it can be viewed correctly but Acrobat is not cheap.Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. My page on Video Card Problems is now my most popular landing page. My Page on SSD is now #2. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews
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October 4th, 2011 11:33pm

Hi all, I found the only solution to this was saving as a Macro-Enabled Template, coverting it to .pdf, and printing from there. I hope this helps.
October 7th, 2011 10:34am

I can confirm I have the same problem - and that 'Print as Image works as a work-around. Assuming this is somehow a driver issue can people start posting a list of printers having these problems so we can see whether there is a common cause ? We are using: Fuji Xerox FX ApeosPort-IV C5580 PCL 6
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November 1st, 2011 3:18am

looks like font issues I know some PDF files do not embed all the fonts in use depends on the vendor etc Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
November 1st, 2011 7:00am

Our office is having a similar issue, but it's with standard MS Office documents, not PDFs. We have full Acrobat and have no problems printing PDFs. Word documents, PowerPoints and others have characters missing, but it's different characters for different people. Mine won't print any super or sub script characters and no ff, fi, ft, ti or z characters. Another won't print b. It happens on any printer running off of our local print server, but when printing to an external print server, the job prints fine off the same printer! Tech support is lost, as usual. We're using Office 2007 SP2 on XP SP3.
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December 22nd, 2011 1:00pm

Could be your fonts folder has been damaged. Insert your Windows DVD and select an upgrade and this will restore all the system including the fonts I have an Illustrator 9 disk and it comes with several fonts that I copied to my system and this allows more choice when making ad copy etc. Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
December 22nd, 2011 4:23pm

I am having the same problem and the letters ti are always missing....ok there must be a solution out there...
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March 20th, 2012 11:49am

given the low level nature of the font display subsystem, probably be a good idea to backup your files and install Windows clean Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
March 20th, 2012 2:39pm

I am curious to see if you have the same issue when you use something other than adobe. try using this and see if you are having the same issue: http://www.wordtopdf.com/ - would be nice to see if it is a 100% adobe issue or 100% word issue.
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March 20th, 2012 10:36pm

I just encountered this problem with a pdf document. The letter combinations ti, tt, fi and ff appear on the screen but do not print on any of three different printers. I then opened the document in a non-Adobe pdf program (SodaPDF to be specific) and the document printed properly, no missing letter combinations. I conclude that this is an Adobe problem.
June 20th, 2012 6:13pm

Check with Adobe then if there is a problem with their reader rendering the document Windows MVP 2011-12, XP, Vista, 7 and 8. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
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June 20th, 2012 6:31pm

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