Periodically my new Windows 7 machines stop printing. If I go into the services and restart the print spooler printing resumes. The copier/printers are Xerox 75 and 5632. They are run on a windows 2003 print servers with the latest drivers from Xerox's website for windows 7. There seems to be no particular pattern that I can see for why the spooler freezes up. It happens at different times and different people. Sometimes it will be a week before the problem happens again and others have the problem once a month. Any ideas of where to start looking or suggestions. I have tried deleting and reinstalling the printers. I am currently trying hooking the computer directly to the printer to see if the problems still exist. thanks for any help.

Stop the print Spooler service from services.msc. Delete contents of the C:\Windows\System32\spool\printers folder. Restart print spooler service from services.msc. or open command prompt and type Code: net stop spooler del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*" net start spooler

Hi, Since the issue occurs randomly, please go to Event Viewer ==> Applications and Services Logs==>Microsoft==>Windows==>PrintService to see if any error is logged, review the details, copy and paste in your reply. Before going further, please run the command: SFC /SCANNOW to scan the system files. If the issue persists, follow solution_provider’s suggestion to clear the printer spooler. Reference: The Print Spooler service may stop sending print jobs to a printer that uses the standard port monitor on a Windows Server 2003-based computer Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

1. When I stop the spooler and go in the C:\Windows\System32\spool\printers folder it is empty. After a restart the spooler everything prints fine for an undetermined length. 2. Below is the log file from the latest print failure. I checked a previous one and they look about the same. Log Name: Microsoft-Windows-PrintService/Admin Source: Microsoft-Windows-PrintService Date: 8/18/2010 10:42:58 AM Event ID: 372 Task Category: Printing a document Level: Error Keywords: Classic Spooler Event,Document Print Job User: ***** Computer: ******* Description: The document http://news.bna.com/drln/display/batch_print_display.adp, owned by ****, failed to print on printer {B27D2815-75F8-4957-89AC-BFFCB3F1C140}. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 166336. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 0. Client computer:******. Win32 error code returned by the print processor: 1722. The RPC server is unavailable. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" /> <EventID>372</EventID> <Version>0</Version> <Level>2</Level> <Task>26</Task> <Opcode>12</Opcode> <Keywords>0x8000000000000840</Keywords> <TimeCreated SystemTime="2010-08-18T14:42:58.351332500Z" /> <EventRecordID>11</EventRecordID> <Correlation /> <Execution ProcessID="1736" ThreadID="5496" /> <Channel>Microsoft-Windows-PrintService/Admin</Channel> <Computer>*******l</Computer> <Security UserID="S-1-5-21-2949702963-2828123318-2371894548-1145" /> </System> <UserData> <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events"> <Param1>http://news.bna.com/drln/display/batch_print_display.adp</Param1> <Param2>********</Param2> <Param3>{B27D2815-75F8-4957-89AC-BFFCB3F1C140}</Param3> <Param4>NT EMF 1.008</Param4> <Param5>166336</Param5> <Param6>0</Param6> <Param7>2</Param7> <Param8>0</Param8> <Param9>******</Param9> <Param10>1722</Param10> <Param11>The RPC server is unavailable. </Param11> </PrintOnProcFailedEd> </UserData> </Event> thanks for the help.

Hi, Please visit the following link to troubleshoot this event log: Event ID 372 — Print Spooler Status Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I start searching the net and technet for the event id 372 and ran accross this post http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/388395df-737b-4bfa-abbb-33643e7f6f58 I have made the registry entry and now have to wait it out to see the if the problem returns. thanks for the help.