Print Processor Not found - Win7 Shared Printer
I am stuck on this for a few days now.
Old ENV: Win7(x64) connected to shared printer on Vista(x32). Great. No problems.
Recently replaced the vista machine w/ new Win7x64 and shared the same printer(now with x64 drivers) great. Printer works fine.
Issue: the already existing win7 machine can no longer connect/install the same printer it was connected to. I keep getting the error: Windows cannot connect to the printer. The print processor does not exist.
Help! the print processor being used on the shared printer machine is hpfpp02t.I have tried to change to winprint but it made no difference. I have cleaned up unused print processors on the machine I am trying to install the printer. I have removed and reinstalled
the printer on the machine that is sharing it.
I ran a MS printer diagnostic tool that resets spoolsv.exe back to default - but they tool did not find any issues on either machine. I have tried adding the printer via Add Printer and from explorer \\computer\printer..... Any advise / suggestions would
be appreciated.
Thanks,
SJ
August 22nd, 2012 12:20pm
I uninstalled Print services from Add/Remove
I deleted all keys under local/current that had any relation to any installed printers, on any system, drivers, connections.....
I deleted the contents under spool\printers, spool\prtprocs, spool\drivers, spool\SERVERS
rebooted. Re installed the print services under add/remove. tried to install the remote shared printer. It recognized it had to install a driver. - (64x driver is only one installed on shared machine - both computers are x64)
It did - then crashed with the same error 0x000006be
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August 22nd, 2012 1:37pm
Hi,
Have you tried another user account to see if you can install the driver?
Also, I suggest you check the event viewer to see if there are any error information about this failure. If not, you could use process monitor to monitor the driver installation process, which should give you some information about this error:
Troubleshooting with Process Monitor
http://blogs.technet.com/b/askperf/archive/2007/06/01/troubleshooting-with-process-monitor.aspx
Meanwhile, you could refer to the following thread:
Can't add printer. Print Spooler crashes. Error code 0x000006be
http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/3e47b7b6-00a3-47e1-9e28-e615fbff5f87/
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.Alex Zhao
TechNet Community Support
August 22nd, 2012 9:55pm
Hi,
Have you tried another user account to see if you can install the driver?
Also, I suggest you check the event viewer to see if there are any error information about this failure. If not, you could use process monitor to monitor the driver installation process, which should give you some information about this error:
Troubleshooting with Process Monitor
http://blogs.technet.com/b/askperf/archive/2007/06/01/troubleshooting-with-process-monitor.aspx
Meanwhile, you could refer to the following thread:
Can't add printer. Print Spooler crashes. Error code 0x000006be
http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/3e47b7b6-00a3-47e1-9e28-e615fbff5f87/
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.Alex Zhao
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
August 23rd, 2012 11:39pm
Hi,
I am just writing to check the status of this thread. Was the information provided in previous
reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.
Regards,
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.Alex Zhao
TechNet Community Support
August 27th, 2012 7:25pm
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as Answered as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to
reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
BTW, wed love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
Regards,
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.Alex Zhao
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
August 30th, 2012 10:41pm