Power problem with my laptop - Win 8 (Enterprise)

My laptop is 3 years old. I never had this problem before.

When it is turned off, laptop can be charged.

When it is turned on and power cable is plugged in, laptop displays no charging.

How can I solve this problem?

Is this a virus problem?

Thanks.


September 28th, 2013 7:24am

PTY1196user

If the battery is also 3 years old it may be failing or died.

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September 28th, 2013 1:03pm

The battery is 3 years old.
September 28th, 2013 8:51pm

It could be the battery or the display.  Does the laptop work on battery when not connected to the power point?
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September 28th, 2013 9:03pm

I know the problem now. The power adapter and power cable were not connected properly.
September 29th, 2013 4:19am

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