Possible bug in windows update for device driver updates
Hello.System is AMD 5000+ , 4gb RAM using Windows 7 Home Premium (retail) 64 bit.This was a low-level format clean install.Everything seems to be running smoothly with win7. Until recently I have not had any issues applying windows updates. But using wu to to update the driver "Audio - Realtek High Definition Audio" is repeatedly failing with the following log entry:Realtek Semiconductor Corp. - Audio - Realtek High Definition AudioInstallation date: ?11/?24/?2009 5:40 PMInstallation status: FailedError details: Code 80070005Update type: OptionalRealtek Semiconductor Corp. Audio software update released in August, 2009More information: http://winqual.microsoft.com/support/?driverid=20287741The XML for the event shows - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" /> <EventID>20</EventID> <Version>0</Version> <Level>2</Level> <Task>1</Task> <Opcode>13</Opcode> <Keywords>0x8000000000000028</Keywords> <TimeCreated SystemTime="2009-11-24T22:41:01.913200000Z" /> <EventRecordID>7622</EventRecordID> <Correlation /> <Execution ProcessID="884" ThreadID="1832" /> <Channel>System</Channel> <Computer>MY-PC</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="errorCode">0x80070005</Data> <Data Name="updateTitle">Realtek Semiconductor Corp. - Audio - Realtek High Definition Audio</Data> <Data Name="updateGuid">{4805C1C6-EED3-4F3F-A752-7F2435567A0C}</Data> <Data Name="updateRevisionNumber">101</Data> </EventData> </Event> I have cleared the windows update download cache to insure that the new update is downloaded correctly. The code 80070005 seems to be an Access Denied error, but I do not know what wu dll is causing the error, nor which file or locationwu is denied from accessing.I was able to apply the update using Device Manager. I selected the audio driver and chose Update Driver Software. Further selecting Search Automatically...., the driver installed and updated correctly.Since the update said it was downloading the update -but the download took no time for 11MB - I believe the auto search used the same downloaded files that Windows Update tried to use.So the problem:Why is Windows Update failing where Device Manager Update... is succeeding?Happy Thanksgiving! (for USA)
November 25th, 2009 3:14am

Optional updates are dependant on the system being properly activated. Run the command "slmgr.vbs /dlv" for detailed license status information.Seasons greetings!
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November 25th, 2009 3:38am

Optional updates are dependant on the system being properly activated. Run the command "slmgr.vbs /dlv" for detailed license status information.Seasons greetings!
November 25th, 2009 3:38am

Hi Nova, Thank you for your question. Bofore moving on, I would like to share following informaiton with you. There are 4 phases during Windows Update: Access, Scan, Download, Install. Acess: Windows Update will try to contact Windows Update website and get response from this website. Scan: Windows Update will scan the computer to check if one update is needed. Download: If one update is marked as needed, Windows Update will download this update. Install: After downloading this update, Windows Update will try to install this update. Ok, let's focus on your question: Why is Windows Update failing where Device Manager Update... is succeeding?0x80070005 Access Denied Mostly, this issue is cuased by this program does not have permission to be installed on the computer. Please understand that audio driver is not developed by Microsoft. Windows Update only download it. This setup package is a third party software which tries to modify system files. A security software may block it. Hope it helps.
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November 26th, 2009 10:35am

Thank you, Defcon1 Here is the result of the output. Microsoft (R) Windows Script Host Version 5.8 Copyright (C) Microsoft Corporation. All rights reserved. Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: <deleted> Application ID: <deleted> Extended PID: <deleted> Installation ID: <deleted> Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: JWRWV License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 11/29/2009 9:35:31 PM ------------------------ I have successfully installed many other optional updates such as Nvidia Video driver updates, Nvidia Nforce controller updates, MS Intellitype and Intellipoint, Railink wireless USB driver updates, etc. To Mr. Zhang - Ok. I understand that MS does not write the drivers but it does distribute and install them. I certainly don't know why it can install the Nvidia stuff (et al) but not the Realtek. Shouldn't there be at a least a UAC question to proceed, rather than a continual failure followed by an arcane and non-human readable error code? As for the security software, I use MSSE and Windows Firewall. And it hasn't gotten in the way of updates to the aforementioned Nvidia drivers. Also, there is nothing in the MSSE logs. The error message is in the System/ But we come back to two different results from the windows installation system... Windows Update fails, while Windows Device Manager succeeds. Both are use the same downloaded file. Why? Regards, Nova Nightowl
November 30th, 2009 6:37am

Your original question as I understood it was that you are unable to install optional updates. From what you've told usyou hada problem with a specific update - Realtek HD. If you have bean and are still able to install optional updates then most likely there is a problem with the Realtek package when installing via Windows Update, not with Windows updates in general, Realtek driver device manager - solved. As towhy it downloaded so quickly -it may have already bean downloaded and present in software distribution. Seasons greetings!
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November 30th, 2009 7:14am

Your original question as I understood it was that you are unable to install optional updates. From what you've told usyou hada problem with a specific update - Realtek HD. If you have bean and are still able to install optional updates then most likely there is a problem with the Realtek package when installing via Windows Update, not with Windows updates in general, Realtek driver device manager - solved. As towhy it downloaded so quickly -it may have already bean downloaded and present in software distribution. Seasons greetings!
November 30th, 2009 7:14am

dont use windows update for hardware updates.thats a huge no no from way when.if it works leave it alone.realtek works.any new os has this issue.early days of xp had the same issues.drivers would auto update and cause conflicts.this is why we stoped the signed drivers in xp in those early days.that said i allways found it best to go to the makers site and check for a driver that KNOWN to work.the good thing about win 7 is there are known vista drivers out there allready.in many ways win 7 better then xp or vista as win 7 has known vista drivers that why i belive it went from rc to final so fast.but the problem with that is the windows signed driver are not allways well tested in a certin config.so what worked in the past will work now and the same rules apply.dont let windows do hardware updates if it works leave it alone.windows update may not allways know what driver is best but device manager will pick the driver from a list of known signed drivers.probley the worst thing to do is start messing with driver in a new os or even a good working system thats around a long time.i seen this many times when you update a driver the pc really hates it.there so many parts in a pc and there no way to test every possible combo that could happen from different drivers.
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November 30th, 2009 6:22pm

I've had the same problem using the Windows Update files for the Realtek onboard NIC drivers. They always after installing cause my NIC card to stop working correctly even after reboot. I just go to Reaktek's website and d/l the latest version of the hardware driver directly. In my experience, everything from the Realtek stuff, to the Logitech stuff, to the ATI stuff, to the Cannon printer stuff, to the nVidia drivers coming from Microsofts Update for hardware are terrible and should never be used. I've had problems with all of these over many years when going though Microsoft Update to get and install them. You would think I would have learned my lesson by now >.< If they do show this is your trigger to go check out the manufacturers website and d/l them directly but NEVER use the hardware drivers from Windows update. Things always work inferiorally through this portal of delivery.
November 30th, 2009 7:15pm

True for you but but not for every one. There are cases when windows update delivers an incompatible or non-installable driver for the fact that there are too many driver - hardware combinations to list here and this does lead to human error. When the situation arises the thing to do get the correct driver straight from the vendor. Remember you won't see success stories posted here fromthe majority of people who successfully install drivers through windows update.Seasons greetings!
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November 30th, 2009 7:45pm

True for you but but not for every one. There are cases when windows update delivers an incompatible or non-installable driver for the fact that there are too many driver - hardware combinations to list here and this does lead to human error. When the situation arises the thing to do get the correct driver straight from the vendor. Remember you won't see success stories posted here fromthe majority of people who successfully install drivers through windows update.Seasons greetings!
November 30th, 2009 7:45pm

Yes, that's correct, we never allow drivers to be pushed to our machines as we've had too many calls to the help desk (several years back) when those who have admin rights install updates that contain drivers (especially video). We now force them to our WSUS server for updates (via GP)where we can block device driver updates (and any other update we don't want them to have).MCSE, MCSA, MCDST
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November 30th, 2009 11:01pm

Thanks for all the advice. I'll try to be more careful next time. One of the problems I am having with some machines (I'm the family go-to techie) is that the vendor (HP,Dell) are not offering device driver updates for older machines that had Vista or XP on them. Finding specific Windows 7 drivers for all hardware components is not always feasible. What I would like to see from MS is that those error numbers become human readable. Simple message lookup tables could be supplied online. The failure message from Windows Update supplies a link. It tries to open a web page with the error code as a parameter of the URI. But the web pages do not exist or are not populated with information relevant to the error code and perhaps are defaulting to a generic message page. Also if a failure occurs, enough debug information would be available to send a report to MS. I'll put in on my Christmas wish list. But won't hold my breath ;) Happy Holidays!
December 2nd, 2009 12:26am

People been wishing for something like that since the inception of Windows, so you better have an oxygen tank - a BIG one ;-)MCSE, MCSA, MCDST
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December 2nd, 2009 1:29am

Suggestion: Test each of the 4 links: Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 by cutting and pasting into your browser, one by one to see what happens. I just discovered on my own machine that the Product Key Certificate URL link did not have a valid certificate and was marked as UNTRUSTED. This might have been preventing the product key validation.retired systems engineer
January 28th, 2011 1:19pm

LOL - the "lookup table" feature is in www.google.com - search for "Error 80070005 support.microsoft.com" then click on the KB (knowledge base) articles. p.s. - One has to wonder if the error was truly "unexpected", why did Microsoft have an error code ready and in place to be issued for it? (re: "Unexpected error. (0x80070005) ") Surely they could shorten their list of error codes (I bet many say "unexpected error") and simply issue a message such as "Surprise! We don't know what happened here, either! Try rebooting and see if it goes away." retired systems engineer
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January 28th, 2011 1:24pm

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