Hello Guys,

We have lync 2010 enterprise voice enabled, and using polycome CX 600 phones.    Now, I am going to update the CX 600 firmware, in test phrase with only one hardphone now.

We have two front-end servers,  I have imported the .cab file into the pool and can see the pending versions from lync cscp, then I put my own test phone in "Test Device", but several days past, it still get no udpate at all.

What might be wrong?

Thanks!

Hi,

Which version of Polycom firmware did you use before?

How did you update Polycom firmware? When update Polycom firmware you need do the following steps:

1. Prepare Device
2. Install Update Package
3. Configure Test Device
4. Trigger Update
5. Review Server Logs
6. Approve Updates

You can refer to the link below of Updating Lync Phone Edition Devices:

http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Best Regards,

Eason Huang

Verify configuration pf upgrade firmware polycom cx600 as exist in below link

http://www.lynclog.com/2011/04/device-updates-firmware-upgrade-with.html

Thanks,  I did exactly the same, imported cab successfully, and set up a test device polycom cx 600, But somehow, there is nothing happen on my phone.  I tried to restart the phone to triger the update,but still nothing happened.

Thanks Eason!  My Polycom cx 600 version is 4.0.7577.4414 now.  The article your posted was read before, I did the exactly the same. Imported the cab to webserver successfully, I can see the pending version in lync console, and I put a polycome phone into the test device and tried to triger it by restarting.  But seems my phone still didn't get update.

Try to see the logs for device updates, and check if there are any helpful messages over there, you can view the log files in below location

\\lyncshare\1-WebServices-1\DeviceUpdateLogs\Server\Audit\imageUpdates

Thanks! Akbar,  I checked the  log files, can see the new updated files there, meanwhile, also checked the log, that can see my phone had connected with the web server,but don't know why cx 600 still get no update in test devices.

Problem still there, so had to issue a ticket with Microsoft.