Polycom cx600 address book contact

Polycom cx600 search contact with extension 4 digital, the result is wrong and the extension number contact is not in AD.

Lync client can search contact with 4 digital correctly.

Polycom USB is connect with computer, all CX600 search result is same so it should not using outlook contact to search.

Any idea?

February 16th, 2015 10:42pm

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



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February 17th, 2015 9:42pm

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



February 18th, 2015 2:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



Free Windows Admin Tool Kit Click here and download it now
February 18th, 2015 2:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



February 18th, 2015 2:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



Free Windows Admin Tool Kit Click here and download it now
February 18th, 2015 2:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



February 18th, 2015 5:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



Free Windows Admin Tool Kit Click here and download it now
February 18th, 2015 5:39am

Hi Jo Tse,

Update your Lync phone edition client to the latest version if you didnt do that.

Please make sure your Exchange integration is currently available and functioning.

If possible, could you please provide an example or screenshot ?

Best regards,

Eric



February 18th, 2015 5:39am

just confirmed the wrong contact is not in AD server user or contact object , so don't why cx600 will lookup this wrong contact and don't lookup the correct user information.

sorry the screenshot can't provide, it is true information.

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February 18th, 2015 12:07pm

Hi,

Try to reset the phone to the defaults by pressing * and # during the boot.

Also please verify that you don't have this wrong contact in your local OUTLOOK.

Lync 2013 have Unified Contact Store, so you phone will get all your contacts available in Outlook, not just company, but also your personal.

February 18th, 2015 3:26pm

Will try to reset the device.

 but seems not only one cx600 phone report this problem.

not sure both cx600 users have this contact on their outlook contact.

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February 19th, 2015 12:21am

After reset the phone, the problem still appear.

Thanks.

March 25th, 2015 12:50am

Hi Jo,

Is the Polycom connected to a PC via USB or Standalone? Can you see the contact in Outlook from another computer?

Cheers

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March 26th, 2015 7:01am

It is connected with PC via USB.

outlook doesn't have this contact.

Is the Polycom cx600 don't support 4 digital extension to find the contact?

but only this contact have issue, but this is vip user.

  • Edited by Jo Tse 4 hours 37 minutes ago xxx
March 28th, 2015 10:44pm

It is connected with PC via USB.

outlook doesn't have this contact.

Is the Polycom cx600 don't support 4 digital extension to find the contact?

but only this contact have issue, but this is vip user.

  • Edited by Jo Tse Sunday, March 29, 2015 2:45 AM xxx
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March 29th, 2015 2:43am

It is connected with PC via USB.

outlook doesn't have this contact.

Is the Polycom cx600 don't support 4 digital extension to find the contact?

but only this contact have issue, but this is vip user.

  • Edited by Jo Tse Sunday, March 29, 2015 2:45 AM xxx
March 29th, 2015 2:43am

Hi,

I suggest you to check if this contact has correctly set up extension and phone attributes in AD.

Also please check if it was not ignored by AD normalisation rules, but checking the file \\LYNC_SHARE\1-WebServices-26\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Invalid_AD_Phone_Numbers.txt

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March 29th, 2015 2:54pm

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