Polycom VVX 410 Unable to Sign In. Microsoft Lync 2013

Hi,

I am having trouble to Sign in using Polycom VVX 410. Log in Fail. I am using an stand alone MS Lync FE server.
I can log in using Lync Soft Client, but unable to login using VVX 410. DHCP Option is configured in CIsco Router 1941.
Please see the log. Could you please kindly assist on below issue,

----------------------------------------------------------------------------------------------------------------------------------------------------

0603195745|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
0603195745|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0603195745|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS urls are empty
0603195745|cfg |4|00|Web|[cfgSaProcessRequestC::signInToLync] Successfully updated the PIN Auth Login credentials
0603195745|ec |4|00|Email id availability status is 0.
0603195750|app1 |*|00|SoRegistrationEventLineChanged success lineIndex 0 RegListSize 0
0603195750|app1 |*|00|SoRegistrationEventLast new AppRegLineC, szUser = lync.test2@ncs-model.corp.telstra.com
0603195750|sip |*|00|Sip UnRegister Usr:lync.test2@ncs-model.corp.telstra.com Dsp:lync.test2 Auth: Inx:0
0603195750|sip |*|00|SipUserRemove: user 0 being removed.
0603195750|sip |*|00|Sip Register Usr:lync.test2@ncs-model.corp.telstra.com Dsp:lync.test2 Auth:Using Login Cred Inx:0
0603195750|ec |4|00|Visual voice mail service is not yet started
0603195750|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Sub-option length greater than the value length. Malformed dhcp inform packet. Hence exiting.
0603195750|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: https://flwststfe01.ncs-model.corp.telstra.com:443

0603195753|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList sipexternal.ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195753|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195754|sip |4|00|Server certificate verification failed, Untrusted Certificate
0603195754|sip |4|00|MakeTlsConnection: SSL_connect error 1
0603195754|sip |4|00|MakeTlsConnection: connection failed error -1
0603195754|sip |*|00|User removed
0603195759|sip |4|00|CTcpSocket::ConnectThreadLocal failed with error -1 and erro no 115
0603195759|sip |4|00|Server certificate verification failed, Untrusted Certificate
0603195759|sip |4|00|MakeTlsConnection: SSL_connect error 1
0603195759|sip |4|00|MakeTlsConnection: connection failed error -1
0603195759|sip |4|00|Registration failed User: lync.test2, Error Code:480 Temporarily not available
0603195759|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP DHCP option43 did not provide a valid STSURI.
0603195759|pps |4|00|[Pps.cpp]: fetchCACertThroughDHCP Skipping certificate fetch through DHCP.
0603195759|pps |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Certificate fetch through DHCP has failed.
0603195759|cfg |4|00|RT|pps is setting Login Credentials to valid
0603195759|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid cmdLine
0603195759|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1
0603195759|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid cmdLine
0603195759|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1
0603195759|tls |*|00|Custom application CA certificate 6 has been removed from config
0603195759|tls |*|00|Saving new Custom application CA certificate 6
0603195759|tls |*|00|New Certificate Common Name ncs-model-FLWSDVMGTCER01-CA Fingerprint 0A:D8:45:4F:18:B7:93:30:70:CA:3B:52:03:49:1F:69:3A:74:61:33
0603195759|tls |*|00|Old Certificate Common Name ncs-model-FLWSDVMGTCER01-CA Fingerprint 0A:D8:45:4F:18:B7:93:30:70:CA:3B:52:03:49:1F:69:3A:74:61:33
0603195759|tls |*|00|Custom application CA certificate 5 has been removed from config
0603195759|tls |*|00|Saving new Custom application CA certificate 5
0603195759|tls |*|00|New Certificate Common Name ncs-model-WSDEVMGTACA01-CA Fingerprint BE:E9:13:4D:E3:D4:F0:F3:FD:3A:39:67:DD:8F:EB:7E:73:B4:83:0F
0603195759|tls |*|00|Old Certificate Common Name ncs-model-WSDEVMGTACA01-CA Fingerprint BE:E9:13:4D:E3:D4:F0:F3:FD:3A:39:67:DD:8F:EB:7E:73:B4:83:0F
0603195759|tls |*|00|Custom application CA certificate 4 has been removed from config
0603195759|tls |*|00|Saving new Custom application CA certificate 4
0603195759|tls |*|00|New Certificate Common Name DevRootCA Fingerprint 62:BF:58:5D:10:F6:54:C6:EE:59:09:46:46:42:21:24:04:5B:41:72
0603195759|tls |*|00|Old Certificate Common Name DevRootCA Fingerprint 62:BF:58:5D:10:F6:54:C6:EE:59:09:46:46:42:21:24:04:5B:41:72
0603195759|tls |*|00|Custom application CA certificate 3 has been removed from config
0603195759|tls |*|00|Saving new Custom application CA certificate 3
0603195759|tls |*|00|New Certificate Common Name ncs-model-root-CA Fingerprint D7:62:7E:FF:27:01:BF:FD:41:57:49:5D:7B:40:AE:D5:4A:BE:35:FB
0603195759|tls |*|00|Old Certificate Common Name ncs-model-root-CA Fingerprint D7:62:7E:FF:27:01:BF:FD:41:57:49:5D:7B:40:AE:D5:4A:BE:35:FB
0603195809|copy |4|00|DNS lookup failed for ztp.polycom.com
0603195809|cfg |4|00|Prov|Uploading phoneLocal.cfg failed
0603195817|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Sub-option length greater than the value length. Malformed dhcp inform packet. Hence exiting.
0603195817|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: https://flwststfe01.ncs-model.corp.telstra.com:443

0603195821|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList sipexternal.ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195821|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList autodiscover.ncs-model.corp.telstra.com found no records
0603195822|sip |4|00|Server certificate verification failed, Untrusted Certificate
0603195822|sip |4|00|MakeTlsConnection: SSL_connect error 1
0603195822|sip |4|00|MakeTlsConnection: connection failed error -1


  • Edited by Foyez 22 hours 13 minutes ago
June 3rd, 2015 5:13am

looks like your dhcp configuration is not ok.

http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/ucs_dg_lync_5_0_1.pdf

Maybe it is easier to configure a provisioning server for the VVX with all settings?

Free Windows Admin Tool Kit Click here and download it now
June 3rd, 2015 5:11pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics