Please Help! Laptop won't boot, Blue Screen Issue Windows 7 Professional
I have an HP ProBook 4530s running Windows 7 Professional, and suddenly today it won't boot normally. I haven't installed any new programs or system updates prior to shutting it down, and I not of my anti-virus software was tripped either. I have booted it in safe mode and tried using system restore, and apparently the restore works, however my computer still gets the blue screen when I attempt to boot it normally. The error code I am seeing is: Technical Information: *** STOP: 0x0000008E (0xC0000005, 0x83A33F8B, 0xB4E3F72C, 0x0000000) *** iastor.sys - Address 83A33F8B base at 83A04000, DateStamp 4d2e5879 Anyone have any ideas? My computer is about 6 months old. The full error description is: Problem Signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information About the Problem: BCCode: 1000008e BCP1: C0000005 BCP2: 83A33F8B BCP 3: B4E3F72C BCP 4: 0000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Thanks in advance!
July 23rd, 2012 2:31pm

In the F8 menu use Last Known Good... Here is article that aims at STOP error 8E http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000008e.htm Rgds Milos
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July 23rd, 2012 4:21pm

Also, it may help to look at the minidump files from the crashes with a debugger. Can you, in Safe Mode, zip up the minidump files in the C:\Windows\Minidump folder and then make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.
July 23rd, 2012 6:17pm

Also, it may help to look at the minidump files from the crashes with a debugger. Can you, in Safe Mode, zip up the minidump files in the C:\Windows\Minidump folder and then make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time. Thanks for the suggestions guys! I tried removing and reinstalling the RAM card, and I even bought a new one just to test if that was the issue. Sadly, no luck. I uploaded the minidump files to windows sky drive, here's the link: https://skydrive.live.com/redir?resid=F19550C9F3548B36!114&authkey=!ABl3y6CZBnCzoVk What do you guys think? Thanks!
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July 23rd, 2012 9:59pm

The problem could very well be the aswSnx.SYS: Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000008E, {c0000005, 83a3af8b, b8f7372c, 0} *** WARNING: Unable to verify timestamp for aswSnx.SYS *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS Probably caused by : iaStor.sys ( iaStor+2ff8b ) The aswSnx.SYS is an Avast driver. There also appears to be Avira installed. From Safe Mode can you try a "clean boot" - follow Step 1 to clean boot: http://support.microsoft.com/kb/929135 If you can then start in Normal Mode uninstall Avast and just go with Avira,
July 24th, 2012 12:53am

I would not give up using Avast until some research is done. The reason is that sanbox driver may interfere with nvidia driver. That is why I suggested to return to Last Known Good... Oh and we are at the Microsoft forum and when the analysis points to Avast, the I will suggest Microsoft Security Essentials. Regards Milos
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July 24th, 2012 1:28am

The problem could very well be the aswSnx.SYS: Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000008E, {c0000005, 83a3af8b, b8f7372c, 0} *** WARNING: Unable to verify timestamp for aswSnx.SYS *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS Probably caused by : iaStor.sys ( iaStor+2ff8b ) The aswSnx.SYS is an Avast driver. There also appears to be Avira installed. From Safe Mode can you try a "clean boot" - follow Step 1 to clean boot: http://support.microsoft.com/kb/929135 If you can then start in Normal Mode uninstall Avast and just go with Avira, THANK YOU!!! I uninstalled Avast with in safe mode and rebooted my system. Now it's working perfectly! Interesting, I wouldn't ave guessed that since I have been running Avast for the longest time... I'll keep a close eye on my system the next few days but thank you all so much! Another tech lesson learned.
July 24th, 2012 2:02am

I would not give up using Avast until some research is done. The reason is that sanbox driver may interfere with nvidia driver. That is why I suggested to return to Last Known Good... Oh and we are at the Microsoft forum and when the analysis points to Avast, the I will suggest Microsoft Security Essentials. Regards Milos Thanks! Duly noted!
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July 24th, 2012 2:03am

You're welcome. I hope that keeps working for you. Avast has been causing blue screen issues on some systems lately such as here. In your crashes the WmiPrvSE.exe was the process that was consistently crashing so, for some reason, Avast appeared to be conflicting with WmiPrvSE.exe. You may want to consider, just to see if they pick anything up, running the following two applications: Malwarebytes Antimalware (free version) - do a "Quick Scan": http://www.malwarebytes.org/products/malwarebytes_free TDSSKiller: http://support.kaspersky.com/faq/?qid=208283363
July 24th, 2012 8:00am

You're welcome. I hope that keeps working for you. Avast has been causing blue screen issues on some systems lately such as here. In your crashes the WmiPrvSE.exe was the process that was consistently crashing so, for some reason, Avast appeared to be conflicting with WmiPrvSE.exe. You may want to consider, just to see if they pick anything up, running the following two applications: Malwarebytes Antimalware (free version) - do a "Quick Scan": http://www.malwarebytes.org/products/malwarebytes_free TDSSKiller: http://support.kaspersky.com/faq/?qid=208283363 Will do! Better to be safe than sorry. Thanks!
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July 24th, 2012 6:58pm

You're welcome, and good luck!
July 24th, 2012 9:50pm

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