Please Help! Laptop won't boot, Blue Screen Issue Windows 7 Professional
I have an HP ProBook 4530s running Windows 7 Professional, and suddenly today it won't boot normally. I haven't installed any new programs or system updates prior to shutting it down, and I not of my anti-virus software was tripped either. I have booted
it in safe mode and tried using system restore, and apparently the restore works, however my computer still gets the blue screen when I attempt to boot it normally.
The error code I am seeing is:
Technical Information:
*** STOP: 0x0000008E (0xC0000005, 0x83A33F8B, 0xB4E3F72C, 0x0000000)
*** iastor.sys - Address 83A33F8B base at 83A04000, DateStamp 4d2e5879
Anyone have any ideas? My computer is about 6 months old.
The full error description is:
Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information About the Problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 83A33F8B
BCP 3: B4E3F72C
BCP 4: 0000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Thanks in advance!
July 23rd, 2012 2:31pm
In the F8 menu use Last Known Good...
Here is article that aims at STOP error 8E
http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000008e.htm
Rgds
Milos
Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2012 4:21pm
Also, it may help to look at the minidump files from the crashes with a debugger.
Can you, in Safe Mode, zip up the minidump files in the C:\Windows\Minidump folder and then make available (provide link) via Windows Live SkyDrive or similar site?
The following link has information on using Windows Live SkyDrive:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop
Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.
July 23rd, 2012 6:17pm
Also, it may help to look at the minidump files from the crashes with a debugger.
Can you, in Safe Mode, zip up the minidump files in the C:\Windows\Minidump folder and then make available (provide link) via Windows Live SkyDrive or similar site?
The following link has information on using Windows Live SkyDrive:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop
Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.
Thanks for the suggestions guys! I tried removing and reinstalling the RAM card, and I even bought a new one just to test if that was the issue. Sadly, no luck.
I uploaded the minidump files to windows sky drive, here's the link: https://skydrive.live.com/redir?resid=F19550C9F3548B36!114&authkey=!ABl3y6CZBnCzoVk
What do you guys think? Thanks!
Free Windows Admin Tool Kit Click here and download it now
July 23rd, 2012 9:59pm
The problem could very well be the aswSnx.SYS:
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 83a3af8b, b8f7372c, 0}
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for
aswSnx.SYS
Probably caused by : iaStor.sys ( iaStor+2ff8b )
The aswSnx.SYS is an Avast driver.
There also appears to be Avira installed.
From Safe Mode can you try a "clean boot" - follow Step 1 to clean boot:
http://support.microsoft.com/kb/929135
If you can then start in Normal Mode uninstall Avast and just go with Avira,
July 24th, 2012 12:53am
I would not give up using Avast until some research is done. The reason is that sanbox driver may interfere with nvidia driver. That is why I suggested to return to Last Known Good...
Oh and we are at the Microsoft forum and when the analysis points to Avast, the I will suggest Microsoft Security Essentials.
Regards
Milos
Free Windows Admin Tool Kit Click here and download it now
July 24th, 2012 1:28am
The problem could very well be the aswSnx.SYS:
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 83a3af8b, b8f7372c, 0}
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for
aswSnx.SYS
Probably caused by : iaStor.sys ( iaStor+2ff8b )
The aswSnx.SYS is an Avast driver.
There also appears to be Avira installed.
From Safe Mode can you try a "clean boot" - follow Step 1 to clean boot:
http://support.microsoft.com/kb/929135
If you can then start in Normal Mode uninstall Avast and just go with Avira,
THANK YOU!!!
I uninstalled Avast with in safe mode and rebooted my system. Now it's working perfectly! Interesting, I wouldn't ave guessed that since I have been running Avast for the longest time...
I'll keep a close eye on my system the next few days but thank you all so much! Another tech lesson learned.
July 24th, 2012 2:02am
I would not give up using Avast until some research is done. The reason is that sanbox driver may interfere with nvidia driver. That is why I suggested to return to Last Known Good...
Oh and we are at the Microsoft forum and when the analysis points to Avast, the I will suggest Microsoft Security Essentials.
Regards
Milos
Thanks! Duly noted!
Free Windows Admin Tool Kit Click here and download it now
July 24th, 2012 2:03am
You're welcome. I hope that keeps working for you.
Avast has been causing blue screen issues on some systems lately such as here.
In your crashes the
WmiPrvSE.exe was the process that was consistently crashing so, for some reason, Avast appeared to be conflicting with WmiPrvSE.exe.
You may want to consider, just to see if they pick anything up, running the following two applications:
Malwarebytes Antimalware (free version) - do a "Quick Scan":
http://www.malwarebytes.org/products/malwarebytes_free
TDSSKiller:
http://support.kaspersky.com/faq/?qid=208283363
July 24th, 2012 8:00am
You're welcome. I hope that keeps working for you.
Avast has been causing blue screen issues on some systems lately such as here.
In your crashes the
WmiPrvSE.exe was the process that was consistently crashing so, for some reason, Avast appeared to be conflicting with WmiPrvSE.exe.
You may want to consider, just to see if they pick anything up, running the following two applications:
Malwarebytes Antimalware (free version) - do a "Quick Scan":
http://www.malwarebytes.org/products/malwarebytes_free
TDSSKiller:
http://support.kaspersky.com/faq/?qid=208283363
Will do! Better to be safe than sorry. Thanks!
Free Windows Admin Tool Kit Click here and download it now
July 24th, 2012 6:58pm
You're welcome, and good luck!
July 24th, 2012 9:50pm