See below: The user can make shortcuts to external documents or reports. They often lose where they are to go. The path is still correct and she has to go into the properties and click OK and then they are fine. Same thing happened this week with the file location for the payroll file export. This only happens in GP. Any chance this could be UAC being a little "wonky?"

Hello... I started this thread in a Dynamics forum and they believe it is Windows 7 releated. We have a user who is our office manager and she is on Windows 7 Professional 64 bit and GP2010. She has been on it for several months now. Now and then, mainly after a reboot, her shotcuts within GP will lose their path. The path is correct when she checks the properties. But she has to simply press OK after checking the properties and it will restore the path. Kind of annoying but benign. Well, today, she went to generate a payroll file for direct deposit and it never created. We tried it again...nothing. We checked her path. All as it was. But just to make sure, we clicked the folder next to the correct path and it defaulted to her My Documents. So we pathed it to the correct spot, clicked OK, checked the path via the folder and it stayed. She ran the job and got the file she needed. So, now that this hung up payroll, we are looking for a fix for this issue. Anyone else see this issue? Only seems to happen in Great Plains. For reference, our file server is Windows Small Business Server 2003. And we have a seperate Windows Server 2008 with SQL on it for GP. Thanks! Brian

What do you mean by "shortcuts within GP," do you mean desktop shortcuts or are settings being lost within the Great Plains application? -- Mike Burr Enterprise High Availability, Disaster Recovery, and Business Continuity Planning Learn to Troubleshoot Windows BSODs

See below: The user can make shortcuts to external documents or reports. They often lose where they are to go. The path is still correct and she has to go into the properties and click OK and then they are fine. Same thing happened this week with the file location for the payroll file export. This only happens in GP.

I think the following is the link to your post submitted in Dynamics forum: https://community.dynamics.com/product/gp/f/32/t/75694.aspx Have you tried the following action plans: 1. add the user to the local administrators group of the machine. 2. disable UAC 3. as you mentioned in another post that the path is a mapped drive, then have you tried a local drive path? 4. check if this is the only problematic machine or user?Thanks Zero Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I think the following is the link to your post submitted in Dynamics forum: https://community.dynamics.com/product/gp/f/32/t/75694.aspx Have you tried the following action plans: 1. add the user to the local administrators group of the machine. 2. disable UAC 3. as you mentioned in another post that the path is a mapped drive, then have you tried a local drive path? 4. check if this is the only problematic machine or user?Thanks Zero Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Just checking if you need our further assistance.Thanks Zero Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.