Paasword Probleme to reset my password

Hello everybody , 

I got a probleme with fim password reset portal , i can register my question it was successful . Then i went to to password reset site i answer to the question then i had to text my new password and confirm it again so after that this message apear : 

The error page was displayed to the user. Details: Title: Erreur Message: Une erreur s'est produite. Ressayez. Si le problme persiste, contactez le support technique ou l'administrateur systme. (Erreur 3000) Source: Attributes: Details: System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword() System.Web.UI.WebControls.Button.OnClick(EventArgs e) System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) CorrelationId: RequestId: ErrorCode: 3000 CaughtTime: 02/19/2015 17:34:24 Web Portal: FIM Password Reset Portal Session Id: jb2x2w45naffyi451tozvsur IP Address: fe80::3d7b:6642:c540:80c3%12

Can someone help me please 

February 19th, 2015 11:14am

http://blogs.msdn.com/b/ms-identity-support/archive/2013/01/18/fim-troubleshooting-sspr-error-3000.aspx

http://blogs.msdn.com/b/karchworld_identity/archive/2012/08/02/debugging-the-fim-2010-sspr-quot-pwunrecoverableerror-quot-error.aspx

those two for start troubleshooting

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February 19th, 2015 1:14pm

Hello,

besides the 2 links from Dominik a common error is that the password does not meet the password complexity or time values in GPO, thinks like only 1 PW change a day.

-Peter

February 20th, 2015 7:24pm

i followed the answer but it does not work , still the same result !!!
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March 9th, 2015 12:50pm

Hello,

Jorge wrote a large blog post just about this error yesterday:

https://jorgequestforknowledge.wordpress.com/2015/03/08/resolving-the-pwunrecoverableerror-error-with-fim-self-service-password-reset-sspr/

Maybe this help.

-Peter

March 9th, 2015 1:17pm

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