Hi,

Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document. Initially I thought it was due to Adobe pdf, so I uninstall and reinstall but then it crashes again.

Please see the logs below.

Faulting application name: gui.exe, version: 10.10.0.2307, time stamp: 0x547db992
Faulting module name: MSONSEXT.DLL, version: 11.0.6715.60, time stamp: 0x43306199
Exception code: 0xc0000005
Fault offset: 0x00053555
Faulting process id: 0x1370
Faulting application start time: 0x01d03f88830863db
Faulting application path: C:\Program Files\Bullzip\PDF Printer\gui.exe
Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
Report Id: c3accbec-ab7b-11e4-8271-f8bc1260d03b
Faulting package full name:
Faulting package-relative application ID:

Kindly advise how can I resolve this issue.

it seems be similar to this thread https://social.technet.microsoft.com/Forums/en-US/45cec8c9-b2dc-4ade-8f19-5a9bb72b6527/microsoft-word-crashing?forum=word

Thank you.

• Edited by Joshtechsolutions Wednesday, February 04, 2015 5:37 AM

Hi Josh,

Did you install any software in the machine recently?

According to the log "Faulting application name: gui.exe" and it belongs to the "Bullzip".I recommend you to reinstall the Bullzip to have a check ?

Best regards

• Edited by MeipoXu Thursday, February 05, 2015 8:03 AM

Hi Josh,

"I reinstalled bullzip to the latest version before it crashed."
Do you mean you have tried to reinstall the bullzip to resolve the issue or it crashed after we performed a reinstallation.There is a possibility the installation of the software has corrupted .

"Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document."
Will the issue only occur when we try to open an  PDF file from the Chrome online or  even occur when we open a local pdf file  ? This will help us to troubleshoot whether it is caused by the browser.

If it only occurred online ,please try to use another browser to have a check .If that is the issue ,you may need to look for help from the Chrome browser forum for help.

If it occurred with the local files .How many PDF browser do we have ?
We can check the present pdf file association and try to recreate the file association to have a check.
Control Panel\All Control Panel Items\Default Programs\ Associate a file type or protocol with a program.
Apart from this ,we should check the registry at the same time.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts

Best regards