PC powering itself off randomly
Hi,
I am currently running Windows 7 64 Ultimate, and my PC powers itself off randomly before powering on recently. My current setup:
Quad Core Q9450
8 GB RAM DDR2 (2 sticks Corsair, 2 sticks Kingston)
MSI Hawk GeForce GTX460 graphics card
Gigabyte GA-EP45-UD3R Motherboard
CoolerMaster 750watt PSU
The graphics card is brand new, and I've updated the latest drivers for everything. I've also flashed the BIOS. Tested with just 2 sticks of RAM(same brand). Here is the System Log entry:
< Event xmlns
=" http://schemas.microsoft.com/win/2004/08/events/event
" >
- < System
>
< Provider
Name =" Microsoft-Windows-Kernel-Power
" Guid =" {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
" />
< EventID
> 41 </ EventID >
< Version
> 2 </ Version >
< Level
> 1 </ Level >
< Task
> 63 </ Task >
< Opcode
> 0 </ Opcode >
< Keywords
> 0x8000000000000002 </ Keywords
>
< TimeCreated
SystemTime =" 2011-01-28T17:26:57.470015700Z
" />
< EventRecordID
> 60123 </ EventRecordID
>
< Correlation
/>
< Execution
ProcessID =" 4 "
ThreadID =" 8 "
/>
< Channel
> System </ Channel
>
< Computer
> KRUSADER </ Computer
>
< Security
UserID =" S-1-5-18 "
/>
</ System >
- < EventData
>
< Data
Name =" BugcheckCode "
> 0 </ Data >
< Data
Name =" BugcheckParameter1
" > 0x0 </ Data
>
< Data
Name =" BugcheckParameter2
" > 0x0 </ Data
>
< Data
Name =" BugcheckParameter3
" > 0x0 </ Data
>
< Data
Name =" BugcheckParameter4
" > 0x0 </ Data
>
< Data
Name =" SleepInProgress "
> false </ Data >
< Data
Name =" PowerButtonTimestamp
" > 0 </ Data
>
</ EventData >
</ Event >
Any help would be greatly appreciated.
January 28th, 2011 12:52pm
Random Power off / shutdown is usally caused by one of three things:
Bad memory ( Start orb, type windows memory diagnostic in the search box)
Overheating (bad cpu or video card fan, dust buildup on the heat sinks)
Faulty or weak power supply
Jerry
Free Windows Admin Tool Kit Click here and download it now
January 28th, 2011 4:14pm
I've uploaded the minidump file to my Skydrive too, if someone would be so kind to have a look. I'll try changing the PSU for starters. Thank you.
January 28th, 2011 8:37pm
I've uploaded the minidump file to my Skydrive too,
Post the link here, so that I can take a look at them."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
January 29th, 2011 10:33am
Sorry, here you go:
http://cid-dfc7a573a68785f7.office.live.com/browse.aspx/.Public?sa=138241088
Thanks in advance!
January 29th, 2011 12:42pm
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx
Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
STACK_TEXT:
nt!ExpInterlockedPopEntrySListFault16
win32k!AllocQEntry+0x3e
win32k!PostMessageExtended+0x26d
win32k!PostMessageCheckIL+0x1c9
win32k!NtUserPostMessage+0xed
nt!KiSystemServiceCopyEnd+0x13
EXCEPTION_CODE: (NTSTATUS) 0xc0000005:
//
// MessageId: STATUS_ACCESS_VIOLATION
//
// MessageText:
//
// The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
//
#define STATUS_ACCESS_VIOLATION ((NTSTATUS)0xC0000005 L)
This maybe memory related like Jerry suggested. Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use
ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.
If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T
in the BIOS.
André
[1]
http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
[2]
http://www.imgburn.com/index.php?act=download
[3]
http://forum.imgburn.com/index.php?showtopic=61
[4]
http://www.cpuid.com/softwares/cpu-z.html
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
January 29th, 2011 3:04pm
Well, after changing the PSU, I'm pleased to report that my PC has not rebooted itself randomly for the past 48 hours. Going to monitor it for a while more, but it looks like the problem has been resolved. Thanks Andre and Jerry!
January 31st, 2011 12:37am