- Proposed as answer by Roger LuMicrosoft contingent staff, Moderator 1 hour 3 minutes ago
- Proposed as answer by Roger LuMicrosoft contingent staff, Moderator Wednesday, June 17, 2015 6:11 AM
We have multiple customers all working with Windows 8.1 machines.
Since last friday we have had 3 different users with the exact same issue.
After Windows update, they are not able to boot into Windows, but get stuck in the repair menu.
One pc had a restore point from before the update, and this restore went well. Windows booted again. In Windows Update settings there is a list with failed updates now.
After I let my computer do the update for windows 8.1, a blue screen with "Automatic Repair" is the main screen that popped up. Clicking "Restart" button returns me to this page. "Advance options" button is available.
"Continue" -exit and continue to 8.1 is available but returns me to the same automatic repair screen.
"Turn off PC" button did not help.
"Trouble shoot" options available to refresh or reset your PC (but I don't want to lose any installed programs), and advance options available too.
"Use a device" button available but I don't know what to do with any of that.
Is there anything I can do that won't lose any of my installed programs?