There is a way to do this with CallPilot.
You need to create a new ACD DN in the PBX.
For example if your mailbox number in CallPilot is 1027 you would create a NEW ACDDN in LD 23.
1. LD 23 NEW ACD (dummy 5027) MAXP 1 NCFW (CallPilot Pilot 1050)
2. Confiugre Lync to send unanswered calls to 5027
3. In CallPilot Manager configure the SDN table to include 5027 then save.
When you place a call to Lync the calls will now forward to CallPilot with MWI on your Nortel/Avaya phone. MWI will not work for Lync.
Please mark as answer if this was helpful.
What is the CallPilot 1050 number represent?
I tried building this scenario New ACD (12345) MAXP 1 NCFW (existing CP VM access #)
Lync fwd unanswered calls to 12345
CP Manager new SDN 12345 App Name Voice Messaging (this is the same as the regular VM access SDN)
In this setup I get to CP but am prompted for mailbox number and Password. I'm thinking you built so different app for the SDN.
- Edited by steve164 21 hours 5 minutes ago clarification
What is the CallPilot 1050 number represent?
I tried building this scenario New ACD (12345) MAXP 1 NCFW (existing CP VM access #)
Lync fwd unanswered calls to 12345
CP Manager new SDN 12345 App Name Voice Messaging (this is the same as the regular VM access SDN)
In this setup I get to CP but am prompted for mailbox number and Password. I'm thinking you built so different app for the SDN.
- Edited by steve164 Friday, February 27, 2015 2:24 PM clarification
What is the CallPilot 1050 number represent?
I tried building this scenario New ACD (12345) MAXP 1 NCFW (existing CP VM access #)
Lync fwd unanswered calls to 12345
CP Manager new SDN 12345 App Name Voice Messaging (this is the same as the regular VM access SDN)
In this setup I get to CP but am prompted for mailbox number and Password. I'm thinking you built so different app for the SDN.
- Edited by steve164 Friday, February 27, 2015 2:24 PM clarification
What is the CallPilot 1050 number represent?
I tried building this scenario New ACD (12345) MAXP 1 NCFW (existing CP VM access #)
Lync fwd unanswered calls to 12345
CP Manager new SDN 12345 App Name Voice Messaging (this is the same as the regular VM access SDN)
In this setup I get to CP but am prompted for mailbox number and Password. I'm thinking you built so different app for the SDN.
- Edited by steve164 Friday, February 27, 2015 2:24 PM clarification