I have a strange issue and this is the case:

All users have Windows 8.1, including me, who is doing the test and reproducing the problem on my computer.

A large number of users have a print queue on their computers named safecom_hp_black, which is a print queue configured on a 2008 R2 server and a HP Universal Printing PCL 6 driver. They are complaining that this queue goes offline several times a day, and when they want to recollect their documents, of course, they are not there.

I have this queue and another queue named safeprint on my computer. I added the safecom_hp_black queue to reproduce the issue on my own computer.  The offline state lasts for 10-15 seconds on my computer, and then goes back online, so that I am able to print perfectly while its state is online. In other words, I experience the same problem as our users. It goes offline just like that, without me doing anything. It never goes offline on the printserver, only on my computer. I have done a ping test to and from my computer to/from the two printservers to see if a network drop was ocurring at the same time, but no. Network connections seems to be OK. They are however in different office subnets, but I don't know if this has anything to do with it, as long as I don't see network connection drops.

The safeprint queue never goes offline, and works all the time. That is set up on a 2003 server. I use the safeprint daily and have never had problems with it.

Both printqueues have a HP Universal Printing PCL 6, but the version of the safeprint queue is one version earlier.

Any ideas?

EDIT: I forgot to mention, that on some printed documents, pages are missing aswell, if the printserver was able to finish processing the printjob

EDIT: I have tested with a Windows 7 computer, and the issue does not exist on Windows 7, both print queues are online all the time.

• Edited by CesarTabares 21 hours 26 minutes ago