A small number of our staff have now been issued with Windows 8.1 Enterprise hybrid tablet computers, however there is a problem with using Offline Files on them - when synchronising, it responds "Access Denied".

The tablets have Windows 8.1 Enterprise with all the latest updates on them. Staff users have a home folder on the network under \\server\staff\homes\departmentname\username which gets mapped to U: and their My Documents is redirected there. The server is currently Windows Server 2003 R2 SP2.

We have tried:

• Resetting the Offline Files cache using the FormatDatabase registry key
• Using Group Policy Objects to force Offline Files synchronisation at logon and logoff
• Clearing the local cached copy of the user's profile from the machine and getting them to log back on to recreate it
• Setting up Offline Files event logging to the event viewer - this provides no useful information as it only logs disconnect/reconnect and logoff/logon events
• Forcing Group Policy update using gpupdate /force
• Forcing synchronisation using PowerShell and https://msdn.microsoft.com/en-us/library/windows/desktop/bb309189%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
• As suggested by http://support.microsoft.com/kb/275461 we gave the All Staff security group Read permissions on F:\Staff (which is the one that is shared as \\server\staff) and then blocked inheritance for folders below that

We also checked the following:

• The CSC cache has not been relocated
• No error 7023 or event 7023 errors relating to Offline Files are present in the event logs
• The Offline Files service is running
• The OS is already Windows 8.1 Enterprise, so installing the Pro Pack is not applicable
• In HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UserState\UserStateTechnologies\ConfigurationControls  all the values are set to 0 and not 1
• We do not use System Center Configuration Manager
• No errors were found in the Folder Redirection event logs

None of these solved the problem, does anyone have any suggestions?

Here is the error we are seeing:

Thanks,
Dan Jackson (Lead ITServices Technician)
Long Road Sixth Form College
Cambridge, UK

Hi,

Generally speaking, this problem is most probably occurs at File Server Client. 

Firstly, please check the sharing file Sync Settings.

Shared file properties\Sharing\Advanced Sharing\Caching 

Also check shared file user list, make sure these problematic user account have full permission.

On the other hand, could you able to access to the shared file directly in Windows Explorer?

Hi,

Generally speaking, this problem is most probably occurs at File Server Client. 

Firstly, please check the sharing file Sync Settings.

Shared file properties\Sharing\Advanced Sharing\Caching 

Also check shared file user list, make sure these problematic user account have full permission.

On the other hand, could you able to access to the shared file directly in Windows Exp