Hi, We are using Windows 7 Enterprise SP1 with Windows 2008 R2 SP1 servers. Our GPO structure is quite simple. We redirect most roaming folders to sub-folders in the users' network home directory. The users primarily use laptops wirelessly. Shortly after the initial log on, all a user's redirected files and folders are available offline, as expected. Then for random users and random periods of time later their Documents are not available offline. Indeed, all files and folders that should be available offline (thanks to default Folder Redirection behaviour) are suddenly not available. This prevents the affected user from working away from our site. Usually when they have dedicated an evening of their personal time to us; it is causing quite a lot of upset in our user-base. The issue is intermittent and only affects a subset of our users. I am at a loss as to what is happening. It may be related to the users rebooting while away from site, however I use a laptop with a standard staff account and have not yet experienced this issue. I have also not been able to enable Debug/Analytic/Sync logging – the logs remain persistently empty. Please help! Many thanks Nick [repost after sorting out problems with my Technet Account]

May be blocked by firewalls on the clients.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

May be blocked by firewalls on the clients. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” Gosh, that's helpful...! I have the opposite problem. I have configured 'administratively assigned offline files' to synchronise only our user's home directories, however; seemingly at random, certain MS Word/Excel files on other network shares seem to be being made available offline, despite my having disabled a user's ability to synchronise any other folder/file. Any ideas (not Firewall related please)? Benji

Benji, Check the settings on the shares where that is happening. You can disable caching there. Nick

Hi Arthur, In what way might the firewall be interfereing in this process? All my clients have the same set of GPOs applying, including any firewall policies. If I manually make the folder available offlineit seems to work. So what could be interfering with the automatic pinning of redirected files and folders? Cheers Nick

A possible cause is the network connection is not established yet when the synchronazation starts. Try to change policy the wait for the network connection before users log on, then check the result. This article can be referred. It is also applied for Windows 7. Troubleshooting the intermittent slow logon or slow startup http://blogs.technet.com/b/instan/archive/2008/04/17/troubleshooting-the-intermittent-slow-logon-or-slow-startup.aspxPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Arthur, Many of our users got fed up and are now using USB's again. The policy you mentioned was alread configured. If I manually select a redirected folder and click 'sync selected offline files' and then wait, the problem seems to be resolved. I'm not sure what was causing the reports I described in my initial post, however it seems likely that if the initial background sync is interrupted by a hibernate event then many folders never become available until a manual sync is requested. A bit of a pain. On an almost unrelated note: a seperate group of our users on a separate group of machines, which different requirements and thus different redirection and offline file policies are sometimes taking 20+ minutes to log on. For some a hotfix has solved it, for others, it hasn't. I note that a handful of public hotfixes for the Offline Files feature were released and then pulled a month or so again. It is so frustrating having used Offline Files for 9 years without major problems from 2000 sp 3 through XP SP3 to find it so quirky in 7 sp1. Nick