We have just begun to deploy Windows 7 Professional 64 to a few of our users this year. Offer Remote Assistance does not connect between these computers. Solicited Remote Assistance does work. The Windows 7 computers also do connect to the XP machines that are on our domain. I have tried multiple solutions on the internet including: I enabled Solicited Remote Assistance and Offer Remote Assistance in local policy and added sessmgr into the startup I added our domain administrator group to the Offer Remote Assistance group I verified that the domain administrator group is in the raserver properties under DCOM connections Windows firewall is off Allow Remote Assistance is enabled and Allow this computer to be controlled is also enabled HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole "EnableDCOM"="Y" is enabled. Easy Connect is disabled on our domain so that is not an option. Is there any solution that has been found to fix this issue?

Can you elaborate a little bit on what you mean by offered remote assistance does not work? Are you emailing them the invite or using Live Messenger ? Do the logs on the client say anything like unable to connect because of..??

This is what my process is: Open Remote Assistance Select "Help Someone Who Has Invited You" Select "Advanced connection option for help desk" Then I type in either the computer name or IP of the computer I want to connect to. The message I get says: Your offer could not be sent. Check the following: Do you have the correct permissions on the remote computer? Is the remote computer turned on and is it connected to the network? Is there a network problem? For assistance, contact your network administrator. I do have the correct permissions. The computer is turned on and there are no network issues. If someone sends an invitation file, it will connect. It is only when using the "Advanced connection for help desk" that it won't connect. I am unaware of where the log file for Remote Assistance is located. I don't find anything in any of the event logs under Computer Management that tell me anything. I hope that clarifies my situation. Edit: I found a Windows log file with the Remote assistance error. Here is what it says: There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be installed, or the component might not be installed at all. Event ID: 9 Keywords: (70368744177664)

Would be great to see some MSFT's jump in here but in the mean while, does this thread help? http://www.minasi.com/forum/topic.asp?TOPIC_ID=26619

The end fix for that thread is changed the local group policy settings which I've already done. The other suggestions they offer I have either tried or do not apply to my machine (like updated the Remote Desktop software). I appreciate the link though.

Hi, · Based on your description, I think you should check your process: I added our domain administrator group to the Offer Remote Assistance group. Because the error message indicates that you don’t belong to the Offer Remote Assistance group on the remote computer. · Meanwhile, please refer to: Windows Remote Assistance: frequently asked questions Regards, Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I have checked the permissions settings and both my individual account and the Domain Administrators group are added on the local computer, so it is not possible that I do not have permissions. I have also checked the FAQ and have not found anything useful to this issue there.

I'm also having this same problem.

So am i. Windows 7 Enterprise, x64, SP1. Any solutions yet?

I had the same problem I believe it is a Group Policy Issue. I can only offer remote assistance to a Windows 7 computer after I put Domain Administrators into the Offer Remote Assistance Group. If the computer gets restarted the Domain Admin stays in the group but after a while it is gone so everytime I offer assistance I have to go back and add domain admit to the group. I am starting to think it is a group policy issue I am using a Windows 2003 server to issue the policy and I think it is doing something wrong. I am going to try issuing the policy with a Windows 7 computer and see how it works.

The Group Policy is over writing the Local Goup settings you are making. Add the Accounts you want to use to the Goup Policy, and let it apply them to the machines. (This didn't seem to be an issue with XP)

It works! UNSOLICITED Remote Assistance Modify the Group Policy (gpedit.msc) to enable that: Computer Configuration --> Administrative Templates --> System --> Remote Assistance --> Offer Remote Assistance --> Enabled, and specified the helping groups or users