Odd 'phone call from Microsoft (?) requesting £45 for Licence (?) for Microsoft Security pertaining to my main Pc being infected with a virus!!!!??
Because of feeling a tad harassed after aforementioned 'phone call, I've filled in the body of my question in the title! It's possible the XP does have a virus but I didn't contact Microsoft about it ,(I only ask advice via the forums,)and when it was seriously infected a few months ago and had to go in to be reset or whatever,I never heard a cheep from Microsoft! The caller (first,an Asian girl,sounded Chinese and we couldn't understand her, then an Indian or Pakistani guy who said if we didn't pay the £45 pound licence it would cost 300 to repair the PC. He was Very anxious to arrange a 'phone call with an 'engineer' tomorrow and began to ask detailed info about middle name etc.and then expiry date of our debit card etc. then we said we didn't feel at all happy and ended the conversation. Genuine? Or not? We feel very concerned. What should we do?1 person needs an answerI do too
July 15th, 2010 9:26pm

Because of feeling a tad harassed after aforementioned 'phone call, I've filled in the body of my question in the title! It's possible the XP does have a virus but I didn't contact Microsoft about it ,(I only ask advice via the forums,)and when it was seriously infected a few months ago and had to go in to be reset or whatever,I never heard a cheep from Microsoft! The caller (first,an Asian girl,sounded Chinese and we couldn't understand her, then an Indian or Pakistani guy who said if we didn't pay the £45 pound licence it would cost 300 to repair the PC. He was Very anxious to arrange a 'phone call with an 'engineer' tomorrow and began to ask detailed info about middle name etc.and then expiry date of our debit card etc. then we said we didn't feel at all happy and ended the conversation. Genuine? Or not? We feel very concerned. What should we do?This is a scam , please don't hand any info about your credit card to anyone. Just Hang up on the Bas*ards.If you have an infection , please send here and you will get a FREE help from this Forum.Regards nass -- http://www.nasstec.co.uk
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July 15th, 2010 10:24pm

Many thanks for your reply. Yes, I guessed it was a scam but I couldn't get my husband off the 'phone or stop him giving info. He didn't give credit card numbers but gave date of expiry of card and address details also email address and home address.Is anything nasty likely to happen from that?JififnerM
July 15th, 2010 10:40pm

Many thanks for your reply. Yes, I guessed it was a scam but I couldn't get my husband off the 'phone or stop him giving info. He didn't give credit card numbers but gave date of expiry of card and address details also email address and home address.Is anything nasty likely to happen from that?JififnerMHi,Just keep an eye on your credit card Monthly report and see if there is something suspecious about your transactions!Just in case they infected your machine, try these cleaning steps and let us know your findings.lick start >> Control Panel >> Double Click Network and InternetConnections >> Double click Internet Options, on the IE Properties windowyou will see these Options:General | Security | Privacy | Content | Connections | Programs| Advanced .Click on General Tab (1st Tab on the left) and you will see a Button called[ Clear History ..] click on it to clear your History caches, then click on[Delete Files..] to delete Internet Files created over the time, click on [Delete Cookies...] to delete your cookies left by visiting websites.= Then try to Disable the Add-Ons on your Browser somehow installed on yourbrowser, On how to disable the Add-ons follow this:Click on Programs Tab and then click the Manage Add-Ons Button there Disablethe None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-onelater and see which is the culprit or you can send them here in your nextpost) and click [OK] to confirm your Changes.How to manage Add-Ons:http://support.microsoft.com/kb/883256Click on Advanced Tab and scroll down under the browsing option and uncheckthis box:[&] Browsing[ ] Enable Third-Party browser extensions (Req Rest) and click Applythen OK to close your IE Properties.Scan for malware from here:SuperAntispyware - Freehttp://www.superantispyware.com/superantispywarefreevspro.htmlRun a scan from here on-line:http://security.symantec.com/sscv6/default.asp?langid=ie&venid=symhttp://www3.ca.com/securityadvisor/virusinfo/scan.aspxComodo BOClean : Anti-Malware Version 4.27http://www.comodo.com/boclean/boclean.html Malwarebytes© Corporation - Anti-Malwarehttp://www.malwarebytes.org/mbam/program/mbam-setup.exeReport back and can see if there is a keyloggers or viral infection took advantage of info on the system!nass -- http://www.nasstec.co.uk
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July 15th, 2010 10:49pm

On 7/15/2010 3:40 PM, JififnerM wrote:> Many thanks for your reply. Yes, I guessed it was a scam but I couldn't> get my husband off the 'phone or stop him giving info. He didn't give> credit card numbers but gave date of expiry of card and address details> also email address and home address.>> Is anything nasty likely to happen from that?>> JififnerM> If I were you, I'd telephone the credit card company, explain the event to them, and request a new card. Although it's unlikely that this phone scammer already has your credit card number, he now has more information to accompany the number which makes it more likely that he'll be able to charge items to your account. This is especially so if, in addition to the items you named, your husband also revealed the 3- or 4-digit Card Security Code: http://en.wikipedia.org/wiki/Card_Security_Code -- Lem
July 15th, 2010 10:54pm

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