OE6 Sending problems.
Hello, ive been having a problem sending emails.No problem recieving emails. Error box says.. the connection to the server has failed.account broadband email service server smtp. talktalk.net.protocol smtp port 8025 secure ssl no socket error 10060 error number 0x800cccoe... I can send / recieve through my server account,but prefer OE. They have checked my settings and say all ok. I have also tried solutions offered on previous posts..remove fire wall, change smtp settings,delete dbx files,remove unwanted emails from deleted/sent/inbox,compact messages offline. but still no joy. Any other suggestions ? Thanks , Del 1 person needs an answerI do too
September 4th, 2010 3:13pm

We need to see the exact error message. Please post any error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread.Bruce Hagen ~ MS-MVP [Mail]
Free Windows Admin Tool Kit Click here and download it now
September 4th, 2010 5:07pm

Hello Bruce, as requested. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Broadband Email Service', Server: 'smtp.talktalk.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
September 4th, 2010 5:15pm

I believe your account settings are correct. I can't find any info on TalkTalk port settings. Try this.Disconnect from the Internet and completely remove your anti-virus program. (Let me know what one you are using, too).Reboot and put it back doing a custom installation and opting out of e-mail scanning when you do. E-mail scanning may well be the culprit and often just unchecking it is not enough.Bruce Hagen ~ MS-MVP [Mail]
Free Windows Admin Tool Kit Click here and download it now
September 4th, 2010 5:23pm

Have done as you said. Uninstalled AVG 9.0 free version, and reinstalled without email scanner,but same error message comes up when trying to send email.
September 4th, 2010 7:29pm

1: If you have not called TalkTalk tech support and verify there is no current issues with their servers, do that first.2: Turn off AVG and send yourself a test message. (Re-enable AVG).3: If still no joy, try a new Outbox & Sent Items folder. Apparent dbx file corruption.Move most of your messages out of the Inbox and then create new Outbox and Sent Items folders after you move any messages you wish to save to a local folder you create.Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run.In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options Icon | View, or in Windows Explorer | Tools | Folder Options | View.With OE closed, find the DBX files for the Outbox & Sent Items and delete them. New ones will be created automatically when you open OE.After you are done, follow up by compacting your folders manually while working *offline* and do it often.Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.General precautions for Outlook Express:Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption.Information about the maximum file size of the .dbx files that are used by Outlook Express:http://support.microsoft.com/?kbid=903095Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for loss of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see:http://www.oehelp.com/OETips.aspx#3 Why you don't need your anti-virus to scan your emailhttp://thundercloud.net/infoave/tutorials/email-scanning/index.htmNote that for some AV programs, it may be necessary to uninstall the program and reinstall in Custom Mode and uncheck e-mail scanning when the option arises. Compact often as specified above.And backup often.Outlook Express Quick Backup (OEQB Freeware)http://www.oehelp.com/OEBackup/Default.aspx Bruce Hagen ~ MS-MVP [Mail]
Free Windows Admin Tool Kit Click here and download it now
September 4th, 2010 7:37pm

Have tried all that you said,but still no joy.Is it possible to uninstall a part of OE that might be a problem,and then reinstall it ?
September 4th, 2010 8:44pm

Is it possible to uninstall a part of OE that might be a problem,and then reinstall it ?No. You can try creating a new identity. Did you actually call tech support?Here are some other things to try such as resetting your modem.How to troubleshoot error messages that you receive when try to send and receive e-mail in Outlook and in Outlook Expresshttp://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=oex Bruce Hagen ~ MS-MVP [Mail]
Free Windows Admin Tool Kit Click here and download it now
September 4th, 2010 9:17pm

I phoned talktalk this morning they said no problems their end or on my settings.Thank you very much for your input and ideas. Del.
September 4th, 2010 11:10pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics