Hello I have been receiving the following error message when I log into my OCS 2007 R2. I am still able to see my users, but I am not able to search for new users who are added to AD.

Cannot synchronize with the corporate address book because the file could not be found.

I do however see users whom I have added previously:

I have performed the following steps:

Deleted my GALContacts.DB from C:\Users\user.company\AppData\Local\Microsoft\Communicator\sip_user@company.com, but I have waited couple days now and it is not downloading the newest DB.

I then navigated to HKCU\software\policies\Microsoft and did not find a 'communicator' folder so I created one manually and set the GalDownloadInitialDelay to 0. and waited hours, but did didn't help. I still don't have the galcontacts.db in my sip_user.company.com folder.

On the server when I put in the https://server.local\Abs\Ext\Handler then I get page not found.

When I open IIS and navigate to the abs folder it is set to application user pass-through.

I am confused and I don't know what else to do. I could really use some help!

• Edited by Saif Ahmad Wednesday, January 15, 2014 9:36 PM

HI,

How is your certificate in the IIS? After renewing the OCS Front End certificates we need to manually change on IIS. If your cert is invalid the web server wont listen on 443.

David

within office communicator it shows me that I am using the right certificate. I used digicert tool to update the certificate. How else can I check?

Hi,

Was the address book files folder on the computer that running Communications?

Please try to use the method in the link below about Communicator cannot synchronize the address book:

http://support.microsoft.com/kb/953113/en-us

Best Regards,

Eason Huang

Yes IIS is using the right certs.  I verified.

• Edited by Saif Ahmad 16 hours 48 minutes ago

I have verified that RTCComponentService is the right account for the LSGroupExpAppPool. I am still not able to download the galcontacts.db file.

And on IIS Manager, are you using the same cert as in OCS?

David

Yes IIS is using the right certs.  I verified.

• Edited by Saif Ahmad Thursday, January 16, 2014 7:04 PM