Not getting e-mails from wireless cam in Windows 8 Mail App

Please forgive me if this is not being asked in the correct forum.  I could not find another place that seemed to fit.  Feel free to move it if necessary.

I have two Linksys Wireless IP Cameras.  Both are configured to detection motion and send an e-mail with 5 pictures to my e-mail address.

This configuration has been working for over 1 year and works.  To verify, I get e-mails from the both cameras when I use Internet Explorer and login to http://  with my (aka Hotmail) email account.

I upgraded to Windows 8, logged on the very first time with my Microsoft Live account.  From all appearances, it looks like the Windows 8 Mail App was configured to use my e-mail account.  There are message there that I see when I login via Internet Explorer.

The problem is, I never ever get any of the emails that were sent from my Wireless Cameras in the Windows 8 Mail app.

If I sign in to my email account via Internet Explorer those messages are there.  As a test, while I was looking at one of my emails via Internet Explorer, I forwarded it to myself.  That message with pictures and all did arrive in the Windows 8 Mail app.

So, does anyone have any ideas why the Windows 8 Mail app does not get the e-mails sent from my Wireless Cameras?


November 14th, 2012 8:06pm

You can use web mail in IE in Windows 8. I suspect that the mail app does not support the function. Contact Linksys for more information.
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November 16th, 2012 9:40am

Normally I do use IE to check my email.  I want to use the new stuff.  Note that the camera is stand alone and not connected to any computers.  It is a wireless IP camera and is configured to send e-mail when it detects motion.  Linksys has told me that in general, the camera is compatible with Windows 8 but there are no drivers to plug it in directly to a computer with Window 8.

You stated that you suspect that the mail app does not support the function.  I'm not sure what you mean by that.  It is a mail application and should present me with any incoming e-mails to my account regardless of where they come from.  I know that the camera is working because I can see the message via IE in Windows 8 and in the Mail App on my Windows Phone 7.

So, if the Windows 8 Mail app does not support the function, why I can view one of the e-mails from my camera using IE in Windows 8 and then forward it to myself at the same e-mail address and then the forwarded message arrives with all the pictures attached and is viewable in Windows 8 mail app.

I have also setup my camera to send e-mail to my work account.  At work we have Exchange and I use Outlook 2010.  I get the messages from the camera in that program without any problems.

I also get the message using the Windows Phone 7 Mail App.

I just can't understand why the Windows 8 mail app is ignoring or blocking message that are coming from my cameras.

  • Edited by adutchman Friday, November 16, 2012 8:36 PM Grammer and more infor
November 16th, 2012 11:31pm

This issue was fixed by Microsoft in an update to the Windows Mail app in Windows 8/8.1.
  • Marked as answer by adutchman 17 hours 53 minutes ago
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January 28th, 2014 12:56pm

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