We keep our CUCM-style telephone numbers in the AD ipPhone attribute.  The format is 000-0000.

I have added a normalization rule to Company_Phone_Number_Normalization_Rules.txt to make these E.164-ish and to add a prefix (3) that we use to route calls from Lync to CUCM.

Testing both with abserver.exe and observing a trace,  the rule is being applied correctly.

args[1]: 824-2072
824-2072 -> tel:+38242072
    Matching Rule in Company_Phone_Number_Normalization_Rules.txt on line 19
        ^(8\d{6})$

Component: ABServer
Function: Contact.AddAttribute
(ABServer,Contact.AddAttribute:contact.cs(317))(0000000036D00C4F)Id: 13  Name: ipPhone  Value: tel:+38242072

However,  I still don't see this +38242072 in the contact card.   I tried looking in the rtcab.dbo.AbAttributeValue table and I also don't see any ipPhone (ID 13) values there.

I looked in absconfig.exe and the "Include phone number value that is currently present in AD for the phone attributes" option is selected (first choice).

Should I instead be using "Use normalization rules and include normalized number"?

Hi Hugh,

Had the same issue just not long ago.

Open absconfig.exe and change the OC field name of the ipPhone from IPPhoneNumber to OtherPhoneNumber.

Regards,

Hugo

Hi,

If the issue persists, please refer to the following link to troubleshoot the address book issue:

http://blogs.technet.com/b/nexthop/archive/2012/06/21/lyncmd-troubleshooting-the-lync-2010-address-book.aspx