No internet access after XP Repair Install
Hi, After 3 years of problem-free wireless connection via Linksys WUSB54GC & Netgear MR814v2 Router to Comcast ISP, Ive recently recovered from Blue Screen/Virus/Trojan issues requiring Windows XP Repair Install on Desktop PC, butnow have zero internet access. Internet via Linksys/Netgear/Comcast using other household Laptop and Netbook machines continuesunchanged. Desktop Linksys icon displays Scanning, Link Information shows Cannot associate with Access Point showing no contact with Netgear Router. Netgear and Comcast lights show normal connection, and both return to this after reset. Windows XP Network Connections shows Not Connected but View Available Wireless Networks produces blank display instead of normal half dozen or so (six displayplus 'Excellent' signal strength on Laptop being used to submit this post). Have tried every XPControl Panel Network Connection & Internet Option setting I can find, including trying to set up new connection, but unable to either display available networks or get Repair or Connect to function or suggest action to take. Im guessing that Linksys and Netgear are not talking to each other on the Desktop because of some Windows setting, but have found no help on forums or elsewhere. Not sure what to do next. Any ideas? Mike2 people need an answerI do too
December 12th, 2009 12:44am

Mike I have the same problem Did you ever get it fixed? If so Can you tell me what to doThanksMary
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January 16th, 2010 10:12am

PDXMike wrote: After 3 years of problem-free wireless connection via Linksys WUSB54GC & Netgear MR814v2 Router to Comcast ISP, I’ve recently recovered from Blue Screen/Virus/Trojan issues requiring Windows XP Repair Install on Desktop PC, but now have zero internet access. [Mike, did you also post about this in a MS public newsgroup?] Had IE7 or IE8 been installed before you did the Repair Install (cf. http://support.microsoft.com/kb/917964)?Repair Installs do NOT resolve any type of infections. Back-up any personal data (none of which should be considered 100% trustworthy at this point) then do a format & clean install of Windows. Please note that another Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a network and before using a USB key that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install)http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Steps To Help Prevent Spywarehttp://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Wormshttp://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software!http://www.microsoft.com/security/antivirus/rogue.aspx ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
January 16th, 2010 8:18pm

Hi Mary, My problem turned out to be corrupt Linksys drivers, presumably corrupted during blue screen disaster. Although I still had original software install CD for Linksys, it kept failing during reload attempts with error messages that original drivers had not been deinstalled. I subsequently discovered that Linksys 'remove program' software does not do 100% removal. After much research of other forums, I found a help site which detailed manual deletion of individual corrupted Linksys driver modules, after which I was able to successfully reinstall Linksys from original CD and my web connection immediately worked. It has been problem free since then. After my blue screen experience, during which I was very concerned I could potentially lose all my data files, I bought a 1 TB standalone backup hard drive for $99 and copied my entire C drives (programs, data, the lot) from desktop + laptop + wife's netbook onto it, and now plan to regularly dump data file copies to it. Good luck with getting your problem resolved. Mike
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January 16th, 2010 11:08pm

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