Hey everybody,

I have an employee that has done an upgrade from office 2010 to 2013 and now his Lync will not detect any audio devices. The devices are detected by windows and other programs like Skype and Webex but not Lync.

Things we have tried:

1. Restarting lync and the PC itself

2. Unplugging and replugging the devices.

3. reinstalling all USB drivers 

4. Made sure that the Windows audio and windows audio endpoint services were running

5. Updating software

6. turning off the power saving mode on the USB hubs

7. Reinstalling Office

This has been a real annoyance. we are thinking of switching back to 2010 if we cant fix it soon. any thoughts? Any advice would be helpful.

Thanks,

Alex

Hi,

Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.

Please also try to uninstall NVIDIA drivers and then reinstall them.

Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:

https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client

http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx

Best Regards,
Eason

Hello,

Request you to please refer to the below link

http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx

Regards,

Praveen

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