Hi all I have a Windows Vista laptop accessing internet via Linksys wireless router(WRT54G). (1) I had a problem trying to to ping my router which results in the default gateway can't be found, yet I am able to access the internet but at a very slow speed. (2) My windows kept shutting down with an error problem, prompting me to download a batch file from the net to resolve the problem. I clicked on the link as directed and install the 32-bit Vista version of mine, halfway it says "Not compatible" (3) I had problem accessing hotmail and msn websites, although i am able to log in to Msn messenger as well as accessing other websites. (even though I had allowed both "hotmail & msn" thru my Trend Micro Internet Security firewall) I hope someone will give me a remedy asap. Thanks! Help

Hi, Thank you for your post. To resolve the issues more efficiently, I suggest creating three threads for those issues respectively. In this thread, I will focus on the first issue, which is I had a problem trying to ping my router which results in the default gateway can't be found, yet I am able to access the internet but at a very slow speed. since it is a networking issue. Regarding the second issue, please provide more detailed information on the error and the file. I would be appreciated it if you can capture a screenshot of the error message for further research. For the third issue, please create a new thread in Windows Vista IE. Thank you for your understanding and cooperation in advance. Now, lets focus on the first issue. Firstly, please confirm: How do you connect to the Internet? Are you using a dial-up connection? If so, which network device is used to dial up? The Windows Vista machine or the router? The ping issue can occur if the router blocks ICMP packets. Thus, I suggest checking the setting on the router. In addition, please run the following command on the Windows Vista machine for further research: 1. Ping <ip address of the router> 2. Ipconfig /all After that, please copy and paste the result in this thread. Ive also listed some possible causes that can result in slow connection speed for your reference: Malware. The wireless signal is not strong enough. Some third party services/programs conflicts. Firewall/filter on the Router. As a result, please refer to the following steps for troubleshooting: Scan for viruses. Please try to connect to the router through wired connection. Please refer to the following KB article and perform a Clean Boot on the machine:http://support.microsoft.com/kb/929135/en-us Temporarily disable all firewall rules/filters on the Router. Contact your ISP to check the network speed. Hope it helps. Have a nice day. Sincerely, Joson Zhou Microsoft Online Community Support