Network problem: Mail and video stream suddenly stopping
My network is upgraded and I have windows XP running on my computer. This computer is hooked up on my router from the internet provider. My daughter has her own router hook up to the same router (different port) as I am connected to. When I read my E mail or when I look at a video stream suddenly sometimes after 15 seconds sometimes after 2 minutes every thing is stopped. My mail tells me after about 30 seconds that the network is reseting while the video stream is waiting but nothing is happening. In the mean time the network connection is NOT broken down. It seems there is no data coming in or there is no data excepted by the programme. When I take the data line out of router of the internet provider which leads to my daughter's router ALL goes well!!! Now my question: How can I pin point what is the problem? Can I trace signals etc??? What must I do???
March 22nd, 2010 3:17pm

Please give a better description of your network setup. I interpret your post as saying that you have two routers. What do you mean by "...router of the internet provider which leads to my daughter's router"?MS-MVP - Elephant Boy Computers - Don't Panic!
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March 23rd, 2010 3:46pm

I have a Thomson Gateway TG 787V SIP with 3 outlets. One outlet goes to my computer which is having this problem. One outlet goes to a Belkin router (Daughter’s). The third outlet is not in use. This Thomas router also has a WIFI which another computer is using and that is going fine so no disturbance of E-mail nor any disturbance of video stream. Please let me know if you need more information! Thanks.
March 23rd, 2010 8:54pm

First of all, you should not have two routers on the network. Either replace your daughter's Belkin with a plain switch or, if it is being used as a wireless access point to get broader wireless coverage, make sure it isn't doing DHCP. Since you say that everything is OK when you remove this second router, you know the issue isn't with your computer but with the Belkin. What is the reason for having the Belkin?MS-MVP - Elephant Boy Computers - Don't Panic!
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March 23rd, 2010 9:24pm

The reasons why I have two routers are: Number of outlets of the Thomson router is only limited to three and The WIFI of the Thomson router is VERY limited. I think you did give me the key of the problem namely the DHCP of the Belkin router to be switched off. That was NOT switched off! Knowing this now my question is: “Is this the right forum and could you help me solving this problem, please”?? Secondly should not the software give a better indication of the reason why it is “stopping” or not receiving more video streaming? Now it is waiting for ever for more video streaming information without any error report. By the way the E-mail programme (Outlook express) did tell me after 30 sec. that the network received a reset adding the question do you want to wait or stop. Waiting means endless waiting as never anything is happening. I have the router next to me and have been puzzling the last 2 days and I find it difficult to get it to work correct. Could I give more information within this forum to solve the problem?? THANKS, Viking Hans
March 25th, 2010 8:11pm

You will need to turn off the Belkin's DHCP. This is done by connecting to the Belkin from a wired computer and changing that setting in its configuration utility. Refer to your Belkin's manual or their support website for how to do this. You must also make sure that you haven't created two wireless networks. If you are using the wireless from the Thompson and are using the Belkin only as an access point some distance away, you must give the Belkin an IP address outside of the Thompson's DHCP range and make sure they are on the same wireless network. If the Belkin is sitting close to the Thompson and is therefore not acting like a booster, turn off the Thompson's wireless capability and just use it as a modem/router/DHCP server. Refer to the Thompson's manual for how to get into its configuration utility so you can do this.MS-MVP - Elephant Boy Computers - Don't Panic!
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March 25th, 2010 11:14pm

I have tested in the direction you have said in your reply’s (DHCP of Belkin router off). I have tested various configurations the following is happening: My computer direct connection with the Thomson router: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Hans>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : wing-6d7ce4910e Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : lan Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : lan Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-17-31-36-C2-EF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.2.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.254 DHCP Server . . . . . . . . . . . : 192.168.2.254 DNS Servers . . . . . . . . . . . : 192.168.2.254 Lease Obtained. . . . . . . . . . : Friday, March 26, 2010 7:27:56 AM Lease Expires . . . . . . . . . . : Saturday, March 27, 2010 7:27:56 AM Disconnection every thing towards the Thomson router and my computer connecting with the Belkin router one of the 4 inlets used so NOT the Wan inlet. As you can see the IP address (192.168.3.2) of the Belkin router is not within the range of the Thomson router (192.168.2.3)! I restarted the computer to make sure I start with this new configuration. So now I have a direct connection to the Belkin router (stand alone) and NO connection with the Thomson router. The following information is obtained by the command Ipconfig/all: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Hans>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : wing-6d7ce4910e Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-17-31-36-C2-EF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.3.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.3.1 DHCP Server . . . . . . . . . . . : 192.168.3.1 DNS Servers . . . . . . . . . . . : 192.168.3.1 Lease Obtained. . . . . . . . . . : Friday, March 26, 2010 7:52:15 AM Lease Expires . . . . . . . . . . : Tuesday, January 19, 2038 4:14:07 AM C:\Documents and Settings\Hans> Next I now connecting the Thomson router to the Belkin router NOTHING is happening see information below: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Hans>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : wing-6d7ce4910e Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-17-31-36-C2-EF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.3.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.3.1 DHCP Server . . . . . . . . . . . : 192.168.3.1 DNS Servers . . . . . . . . . . . : 192.168.3.1 Lease Obtained. . . . . . . . . . : Friday, March 26, 2010 7:52:15 AM Lease Expires . . . . . . . . . . : Tuesday, January 19, 2038 4:14:07 AM C:\Documents and Settings\Hans> I think the settings are wrong within the Belkin router as the DHCP address is: 192.168.3.1 and that is wrong. It is as if the Belkin router does not know where to find the DHPC. After switching of the power to the Belkin router and restarting the computer and switching on the power of the Belkin router I get the following information with Ipconfig/all: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Hans>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : wing-6d7ce4910e Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-17-31-36-C2-EF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.3.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.3.1 DHCP Server . . . . . . . . . . . : 192.168.3.1 DNS Servers . . . . . . . . . . . : 192.168.3.1 Lease Obtained. . . . . . . . . . : Friday, March 26, 2010 8:16:38 AM Lease Expires . . . . . . . . . . : Tuesday, January 19, 2038 4:14:07 AM C:\Documents and Settings\Hans> In order to be able to contact you I disconnect every thing restart the computer and connect my computer directly to the Thomson router and disconnect the Belkin router. Please, Do you know what is wrong????? What should I do THANKS!!
March 26th, 2010 10:40am

I forgot to tell that the Thomson router is connected to one of the four inlets of the Belkin router. So NOT the WAN inlet of the Belkin router. Is that correct? In the final configuration I would like to use both WIFI'S on the Thomson as well as the Belkin router. Thanks.
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March 26th, 2010 10:56am

Did you look at the Belkin's manual? There should be a section in there about using it as a wireless access point. The Thomson is how you get your Internet. You need to leave it on. 1. The Thomson's IP address is apparently 192.168.3.1. Leave it that way and turn ON its DHCP. Turn OFF its wireless. Refer to its manual as to how to do that. You can get the manual from the mftr.'s website. 2. Set the Belkin back to factory (because I have no idea what you've done to it). Refer to its manual for how to do this. Attach the Belkin to a wired computer but not to the Thomson. Open a browser and go to the Belkin's default address. I believe this is 192.168.2.1, but you need to check in its manual. Once you are in the Belkin's configuration utility, first turn off its DHCP, set up its wireless securely per the suggestions below, and change its IP address to 192.168.3.245. 3. Now go back to the Thomson. Connect the Belkin to it with an ethernet cable. It goes in a regular port. The WAN connection is usually taken up by the DSL connection. 4. Router configuration of the Belkin, to be used in Step 2: Have a computer connected to the router with an ethernet cable. Examples given are for a Linksys router. Refer to your router manual or the router mftr.'s website for default settings if you don't have a Linksys. Open a browser such as Internet Explorer or Firefox and in the addressbar type: http://192.168.1.1 [enter] (this is the router's default IP address, which varies from router to router so check your manual) This will bring you to router's login screen. The default username is left blank and the Linksys default password is "admin" without the quotes. Enter that information. You are now in the router's configuration utility. Your configuration utility may differ slightly from mine. The first thing to do is change the default password because *everyone* knows the default passwords for various routers. Click on the Administration link at the top of the page. Enter your new password. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT . Re-enter the password to confirm it and click the Save Settings button at the bottom of the page. The router will restart and present you with the login box again. Leave the username blank and put in your new password to get back into the configuration utility. Now click on the Wireless link at the top of the page. Change the Wireless Network Name (SSID) from the default to something you will recognize. I suggest that my clients not use their family name as the SSID. For example, you might wish to name your wireless network "CastleAnthrax" or the like. ;-) Click the Save Settings and when you get the prompt that your changes were successful, click on the Wireless Security link which is right next to the Basic Wireless Settings link (where you changed your SSID). Most computers purchased within the last 4 years have wireless hardware that will support WPA2-Personal (also called WPA2-PSK). This is the encryption level you want. If your wireless hardware is older, use WPA. Do not use WEP as that is easily cracked within minutes. So go ahead and set the Security Mode to WPA2-Personal. Do that and enter a passphrase. For example, you might use the passphrase, "Here be dragons, beware you scurvy dogs!". The passphrase is what you will enter on any computers that are allowed to connect to the wireless network. WRITE IT DOWN SOMEWHERE YOU WILL NOT LOSE IT . At this point, your router is configured and if the computer you were using to configure the router is normally going to connect wirelessly, disconnect the ethernet cable and the computer's wireless feature should see your new network. Enter the passphrase you created (exactly as you wrote it with all capitalization and punctuation) to join the network and start surfing. Excellent guide to setting up a wireless network, with pictures - http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx MS-MVP - Elephant Boy Computers - Don't Panic!
March 26th, 2010 2:44pm

Thank you for your help! I have studied the information you gave me and came to the conclusion that it will never work as I thought. So I am going to buy a hub and have removed the Router. THANK YOU FOR YOUR GOOD ADVICE!!!
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April 18th, 2010 9:25pm

You don't want a hub. Hubs are old technology and are "dumb" appliances. You want a switch instead. Switches are "intelligent" and will send network traffic to the computer to which it should be directed instead of spraying it all over the network. I don't think they even sell hubs any more.MS-MVP - Elephant Boy Computers - Don't Panic!
April 19th, 2010 2:18am

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