Need help with why my computor shuts down or video screen goes garbeled when switching between different web pages?
When I am looking at different web pages, at random, my computor will shut itself down or the display on the vedio screen get's garbeled. What I mean by this is, the display will capture a small portion of what I had been veiwing and repeats this small portion of display a million times across the entire screen1 person needs an answerI do too
January 26th, 2011 9:45pm

Hi David 1 Larson,1. Do you get any error when the computer shuts down?2. Which browser do you use?3. Since when are you facing this issue?4. Were there any changes made prior to this issue?Try the steps below: Step 1:Check in Event Viewer for the faulty device that could be causing the issue.How to view and manage event logs in Event Viewer in Windows XP?http://support.microsoft.com/kb/308427 Step 2:Put the computer in a clean boot state and then check for the issue.a. Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.b. Refer the following Microsoft KB article for more information on how to troubleshoot a problem by performing a clean boot in XP:How to configure Windows XP to start in a "clean boot" state?http://support.microsoft.com/kb/310353Note: After troubleshooting, make sure to put the computer to start as usual as mentioned under the section 'Steps to configure Windows to use a Normal startup state' in the above KB article.Also refer to the other steps provided in the below article:Advanced troubleshooting for shutdown problems in Windows XP: http://support.microsoft.com/kb/308029Regards,Manasa P – Microsoft Support.
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January 27th, 2011 2:30pm

Thanks Manasa for your response.I do not get an error message when this happens.I am using MSNI have had this problem for a month or so. I do not recall making any changes to my system prior to this starting. Added information is I am currently trying to load TurboTax and when the software is loading, it will cause the above mentioned problem every time.I will look at what files you have provided to trouble shoot this problem.
January 28th, 2011 11:47am

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