Hi.
Could you be more specific? What error? During update or before update?
Please give us more info. Thank you.
Please describe you query in details that what type of problem you are facing while updating to Windows 8.1 so that we could find solution to it
Try these steps may be you are facing some admin issues
Go to Control Panel >> Program & Features >>View Install Updates >> Find KB2871389 & uninstall it
Reboot your Laptop >> login your account>> settings >> change pc setting
Then go for Windows update >> wait for updates >> find (KB2871389) >> click on link for update >> Install Now
Log in on an admin account >> store >> choose 8.1 for update
/* Please Propose it as Answer if you found it is beneficial to solve your query */ |
- Edited by Jackline fernadis 53 minutes ago
Please describe you query in details that what type of problem you are facing while updating to Windows 8.1 so that we could find solution to it
Try these steps may be you are facing some admin issues
Go to Control Panel >> Program & Features >>View Install Updates >> Find KB2871389 & uninstall it
Reboot your Laptop >> login your account>> settings >> change pc setting
Then go for Windows update >> wait for updates >> find (KB2871389) >> click on link for update >> Install Now
Log in on an admin account >> store >> choose 8.1 for update
/* Please Propose it as Answer if you found it is beneficial to solve your query */ |
- Edited by Jackline fernadis Saturday, July 18, 2015 6:30 AM
Please describe you query in details that what type of problem you are facing while updating to Windows 8.1 so that we could find solution to it
Try these steps may be you are facing some admin issues
Go to Control Panel >> Program & Features >>View Install Updates >> Find KB2871389 & uninstall it
Reboot your Laptop >> login your account>> settings >> change pc setting
Then go for Windows update >> wait for updates >> find (KB2871389) >> click on link for update >> Install Now
Log in on an admin account >> store >> choose 8.1 for update
/* Please Propose it as Answer if you found it is beneficial to solve your query */ |
- Edited by Jackline fernadis Saturday, July 18, 2015 6:30 AM
Please describe you query in details that what type of problem you are facing while updating to Windows 8.1 so that we could find solution to it
Try these steps may be you are facing some admin issues
Go to Control Panel >> Program & Features >>View Install Updates >> Find KB2871389 & uninstall it
Reboot your Laptop >> login your account>> settings >> change pc setting
Then go for Windows update >> wait for updates >> find (KB2871389) >> click on link for update >> Install Now
Log in on an admin account >> store >> choose 8.1 for update
/* Please Propose it as Answer if you found it is beneficial to solve your query */ |
- Edited by Jackline fernadis Saturday, July 18, 2015 6:30 AM
Hello ewills1
Windows 8.1 Update for x64-based Systems (KB2919355)
https://www.microsoft.com/en-us/download/details.aspx?id=42335
Please be assured to turn off any third-party AV programs and firewall before the installation.
If it still does not work, please collect to the following information for troubleshooting:
1. Snapshot of the error message.
2. Related error information in Setupact.loghttps://technet.microsoft.com/en-us/library/ee851579(v=ws.10).aspx
Thanks,
Please let me know your PC model
some of OEM PC need added step in order to upgrade to Windows 8.1, mostly related to build-in software
Also find possibility root caused for your issue here
http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store
firewall and AV program might be blocked the process
you also have option by downloading Windows 8.1 ISO and upgrade- Edited by britishdhez 55 minutes ago
Please let me know your PC model
some of OEM PC need added step in order to upgrade to Windows 8.1, mostly related to build-in software
Also find possibility root caused for your issue here
http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store
firewall and AV program might be blocked the process
you also have option by downloading Windows 8.1 ISO and upgrade- Edited by britishdhez Tuesday, July 21, 2015 6:28 AM
Please let me know your PC model
some of OEM PC need added step in order to upgrade to Windows 8.1, mostly related to build-in software
Also find possibility root caused for your issue here
http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store
firewall and AV program might be blocked the process
you also have option by downloading Windows 8.1 ISO and upgrade- Edited by britishdhez Tuesday, July 21, 2015 6:28 AM