IT attacked the .exe files and was able to repair those but now i stilll have several other files infected and windows defender did not detect them but when I downloaded Avast freeware it found several on the boot scan results. one was a combustible virus that it cannot repair, delete or quarantine. I ran the normal scan from avant on my windows platform and my comp froze during the process so i was unable to complete the normal scan routine. Also, it will not allow me to go back to my original date of restore or any past dates. What can fix this without having to lose all of my data and take it in. I have tried making recovery disks as well and i get an error stating it could not execute completely. I was using the free version of aVG when the virus came through to me via an email from my cousin on the same network. I am on a laptop as well. Can someone please help?

So, what exactly seems to be the problem? is it you are unable to open .exe files? or what kind of error you are getting?

Hi, Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links: Help: I Got Hacked. Now What Do I Do? http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx Help: I Got Hacked. Now What Do I Do? Part II http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx How A Criminal Might Infiltrate Your Network http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx Malicious Software Removal Tool http://www.microsoft.com/security/malwareremove/default.mspx The Day After: Your First Reponse To A Security Breach http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338). For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome). I hope this helps. Thank you for your time and cooperation! (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.) Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.