My Passport Usb External Hard Drive Technical Difficulties
The last couple of times I have tried to look at my files on my "My Passport" USB hard drive there is no drive letter assigned to it. All I can access is Properties/and etc. I have a lot of my back up files from my previous Windows 7 stored on this hard drive and I can't even access them! Please help!!
June 28th, 2015 7:20am

Seems you have lost partition table from your external USB hard drive. That's why you are not able to see drive letters of partitions, after plugging your USB drive.

Now you need to take help of a 3rd party data recovery software, which will allow you search for lost partitions.

Once you are able to see your partitions via data recovery software. Save your data to a new drive.

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June 28th, 2015 2:38pm

Hi,

This is probably a driver problem and you can try to remove its driver from Device Manager after you connect the disk to your computer, then restart the computer and reconnect the disk for test.

Another possible reason of this problem can be cable or USB port problem. 

Firstly, you can try to connect the disk to other USB port or another computer for test. If problem persists, try to use a new USB cable for test.

June 29th, 2015 2:56am

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