My Network Places crashes Windows explorer
When I click on My Network Places, Explorer hangs and an error message comes upWindows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.All other running programmes on my PC seem unaffected. If I then go to task manager and end task My Network Places, Explorer closes down then restarts going back to normal operation. The network seems to be working fine, with access out to a router, a network printer, and other computers can access a shared printer and files. This problem arose about some months ago, and could be connected to the installation of a wireless network printer, a Samsung CLP-315W, with its associated software. But I now want to connect a new laptop through My Network Places.My PC is running XP sp3Any ideas?
October 12th, 2010 10:23am

Hi,I would suggest you follow these steps and check if it helps.Method 1:Try booting the computer in safe mode with networking and check if the same issue occurs, here is the link:http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=trueMethod 2:Try performing clean boot and check if it helps, here is the link:http://support.microsoft.com/kb/310353 Azam – Microsoft Support.Visit our Microsoft Answers Feedback Forum and, if you have any feedback you can post here.
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October 13th, 2010 1:56am

Thank you for these suggestions.1 did not make any difference. My Network Places failed in the same way. 2. The Guided Help wizard failed, stating that I need to log in as administrator in order to complete the process. But I had indeed logged in as admin. When I restarted the computer, the same error message appeared.Have I got 2 problems?
October 13th, 2010 6:15am

Thank you for the initial reply. However, see my response below. I should be grateful for the next step in addressing the problem.
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October 31st, 2010 12:31pm

CVHorie,Have you tired the manual steps to preform a Clean Boot? That's really going to help us pinpoint the issue.Cody C Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
November 7th, 2010 4:16pm

Thank you, I tried the Clean Boot but the result is the same. After all the steps ofhttp://support.microsoft.com/kb/310353, calling My Network Places still hangs Windows Explorer.Can you suggest what the next step should be?
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November 9th, 2010 8:57am

See if the same issue occurs in a new user profile:http://support.microsoft.com/kb/279783If it doesn't occur, follow these steps to migrate your user profile:http://support.microsoft.com/kb/811151Edit: Originally had Win7 links, sorry for the confusion!!Cody C Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
November 9th, 2010 3:12pm

See if the same issue occurs in a new user profile:http://windows.microsoft.com/en-US/windows7/Create-a-user-accountIf it doesn't occur, follow these steps to migrate your user profile:http://windows.microsoft.com/en-US/windows7/Fix-a-corrupted-user-profileCody C Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
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November 9th, 2010 3:14pm

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