My mouse is having an issue where after about 10-20 minutes the mouse will simply freeze up. It will neither move nor click. Most of the time, both of my mice have this issue (one is a wired USB mouse, the other is the laptop's touchpad); though occasionally the touchpad will continue working. Unplugging and re-plugging in the USB does nothing. I uninstalled both mice and allowed the system to install fresh drivers, and this made a slight improvement--it was freezing after 20 second to 1 minute, not it is freezing after 10-20 minutes. It does not seem to matter what programs, if any, I am running for when this issue occurs. 

My laptop is a Toshiba Satellite C50D-AST3NX1. It came with Windows 8 pre-installed, and everything seemed to work fine. I updated to Windows 8.1 about two weeks ago, and everything seemed fine--the mouse issue cropped up later.

The system itself does not freeze, and still responds fine to keyboard commands. I do not have a touch screen. I have set my touchpad to be turned "off" if/when a USB mouse is plugged in. I attempted to update the drivers for both mice, but both came back as up to date. 

I attempted the fix here (http://support.microsoft.com/kb/2908279/en-us) to no avail.

I am thinking of doing a back up of all my files and refreshing Windows back to vanilla 8, but I wanted to make sure that would work. In addition, I have run both an anti-virus an a malware scan, and both came back clean. 

Any ideas? 

Hi

Is this specific USB port will recognize other device?

Since you upgrade your OS, I think you just need to update your chipset so your laptop will recognize properly if there is any plug in play device attached. You can go to

http://support.toshiba.com/drivers

search your model and Windows OS version that you using right now, find chipset update. I also suggest to update all the driver that not updated yet

my tips: Both Windows 8 and Windows 8.1 is great, it just need some update if we upgrade OS, and we need to make sure other device compatible with this Windows 8.1 before we buy it

• Edited by britishdhez 9 hours 5 minutes ago

Hi

Is this specific USB port will recognize other device?

Since you upgrade your OS, I think you just need to update your chipset so your laptop will recognize properly if there is any plug in play device attached. You can go to

http://support.toshiba.com/drivers

search your model and Windows OS version that you using right now, find chipset update. I also suggest to update all the driver that not updated yet

my tips: Both Windows 8 and Windows 8.1 is great, it just need some update if we upgrade OS, and we need to make sure other device compatible with this Windows 8.1 before we buy it

• Edited by britishdhez Wednesday, January 29, 2014 2:42 AM

Hi,

To disable and re-enable the USB controllers, follow these steps:

1. Open Device Manager opens.

2. Expand Universal Serial Bus controllers.  You might have to scroll down the list to find this item.

3. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

4. Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.

5. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

6. Check the USB device to see whether it is working.