Modem no longer connects to Internet after Aug 2012 Microsoft Update
A few days ago I installed the Aug 2012 Microsoft updates and then couldn't connect to the Internet.
What DOES still work:
1) my laptop still connects wirelessly to the modem/router.
2) my Android phone still connects wirelessly to the modem/router.
3) my Android phone still connects through exactly the same router to the Internet. (Thank you Google!)
CONCLUSION: Microsoft has created the problem.
OUTCOME: I'm tired of doing System restores to undo the problem Microsoft has imposed on me
EXPECTATION: Microsoft will issue another update to fix the problem
(I'm hoping I will be able to say "thank you Microsoft")
August 21st, 2012 6:23am
Same problem here. Must be a fix somewhere??
Free Windows Admin Tool Kit Click here and download it now
August 21st, 2012 4:14pm
Hi mtalbertjack,
You cannot connect to the internet through wired LAN connection ??
if yes go to control panel>View update history> Disable or UnInstall any LAN related Updates if installed in ur computer on a date when computer stopped conncted to internet..! you can sort installed updates based on dates , so
uninstalling the specified date update from the before date when you computer worked flawlessly ..! you can make your computer to work again ! Hope it helps
Thanks,
SurenFace the fact tat we all have plenty to learn about this field. Deal wit the failures, use tem as motivation, learn something new everyday. Claiming false credentials & phantom skillsets will not get you far, especially when 63248651487512645876531864
people in the universe know how 2 use the internet Please remember to click Mark as Answer on the post that helps you, Please VOTE as HELPFUL if the post helps you. This can be beneficial to other community members reading the thread.
August 21st, 2012 6:33pm
Hey Suren
Thanks for your reply. I appreciate your suggestions.
I will look at your solution, but if Microsoft caused the problem, I still think it's up to them to UNDO the problem they have created.
Clearly I'm not the only person who has been affected by the problem Microsoft has created.
Cheers,
MtALbertJack
Free Windows Admin Tool Kit Click here and download it now
August 22nd, 2012 7:22am
I'm having the same problem, cannot connect to the internet after installing microsoft updates.
It was recommended that I do a "system restore" to a date previous to the installation of the updates. This worked, however, if I turn the computer off, I have to perform another "system restore", in order for the connection to internet to function,
again.
Hope microsoft comes up with a fix soon. This is very irritating.
August 22nd, 2012 2:42pm
Go to device manager, expand network devices and check if you have:
Realtek PCIe FE Family Controller
If so, there's an optional update for this.
To install it, remove the last update, and after restart, go to Windows Update. Uncheck critical updates. Check the optional updates and install.
Restart. Network shoud be working. Go to Windows Update again, install the critical updates and restart again.
Worked for me.
Also, if you don't have the Realtek PCIe FE Family Controller, check if there's an optional update to your controller.
It looks like the optional update was not that optional.
Cheers.
Free Windows Admin Tool Kit Click here and download it now
August 22nd, 2012 7:00pm
Hi,
I need your screenshot about ipconfig/all content in order to help you troubleshoot your problem.
You can get this screenshot by Start>Run>Type CMD>enter>Type ipconfig/all.
You can also try the following suggestions before you post the screenshot at forum:
Open CMD with administrator right Type ipconfig /flushdns and enter.
If the problem persist, please re-open CMD and type netsh winsock reset.
Hope this helps. If you have any questions or concerns, please feel free to let me know.Your Name
TechNet Community Support
August 22nd, 2012 9:36pm
I just did Optional Updates for windows 7. After restart I cannot connect "Wireless-Ly" to my wireless modem from the updated computer. I can connect through many other devices just not the updated computer. Also, The updated computer can connect to other
wireless routers just not the wireless modem.
I have done all mentioned above. I have deleted saved wireless data. I have tried system but I cannot find a restore point that will work.
I was fine before update. I was connected to the wireless modem to download the updates.
I can connect through LAN.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Katherine>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Katherine-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : PK5001Z
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi
Adapter
Physical Address. . . . . . . . . : 4C-0F-6E-1B-0C-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : PK5001Z
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 1C-C1-DE-B1-CD-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1cd2:bcc7:51d7:4346%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.83(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 12, 2012 1:00:13 PM
Lease Expires . . . . . . . . . . : Tuesday, November 13, 2012 1:00:14 PM
Default Gateway . . . . . . . . . : fe80::d18a:65a6:31e7:baf7%10
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 337428958
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-44-06-49-1C-C1-DE-B1-CD-B2
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Free Windows Admin Tool Kit Click here and download it now
November 12th, 2012 3:18pm