Microsoft store launch failure

Had trouble with Microsoft 365 and while making changes to that program I must have done something because now it shut down access to Microsoft Store.  Error message says: We weren't able to connect to the Store.  This might have happened because of a server problem or the network connection timed out.  Please wait a few minutes and try again.  (0x80072efd).  (My internet is working fine)

I tried the solution for typing Windows key and R...and then putting in wsreset.exe...I get the same message

Now I tried to sign into my Microsoft account on my computer and it says: We couldn't sign you in.  When I go to accounts it says I need to verify my identity...so I put in my password...which worked when accessing my account online...but will not work on my PC.  

Any suggestions

April 17th, 2015 2:05pm

Try disconnect from network and restart your PC and reconnect and try again.

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April 17th, 2015 2:47pm

Hi Momma Sesh,

Please take the following steps to have a troubleshoot :
1.Reinstall the network adapter driver from the device manager and then run the built-in troubleshoot tool to have a check .
Control Panel\All Control Panel Items\Troubleshooting\Network and Internet\Network Adapter,Internet Connections
2.Here is a similar issue for reference :
Error Code 0x80072efd in Windows 8.1 Store.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/error-code-0x80072efd-in-windows-81-store/80318c03-6316-4096-b651-6a29c85a094d
We can take the links` suggestion as Kevin Bolding posted to check whether the "Network Location Awareness" service is running and check the registry keys` permission.
We also can try the other suggestions as RajithR suggested to have a check .

"Had trouble with Microsoft 365 and while making changes to that program I must have done something "
Has the Microsoft 365 issue been resolved ?
For the Microsoft 365 issue ,we can ask for help from our Office Forum.
Office Forum
https://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro

Best regards

April 20th, 2015 10:29pm

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