Microsoft office 2007 sp2 fails to start and hangs
has anyone else had these issues with windows7 pro and MSO 2007 SP2 fail to strart? It looks like may have happened after a critical update rolled system back and worked once. it seems to pertain only to one user which is admin as well I even removed norton antivirus just in case. admin account word starts fine. any ideas? please help system is an acer laptop with intel i5 proc and windows 7 pro. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: WINWORD.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89d533 Hang Signature: e7f0 Hang Type: 128 Waiting on Application Name: splwow64.exe Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: e7f02c6a14373d09e79d40058dbfbf1d Additional Hang Signature 2: 04e7 Additional Hang Signature 3: 04e7d8592a71911993fb7ac3ea66ffe1 Additional Hang Signature 4: e7f0 Additional Hang Signature 5: e7f02c6a14373d09e79d40058dbfbf1d Additional Hang Signature 6: 04e7 Additional Hang Signature 7: 04e7d8592a71911993fb7ac3ea66ffe1 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
March 16th, 2010 8:45am

This issue can be caused by software conflictions. You may boot in Clean Boot Mode to narrow down the root cause. Perform a clean startup to determine whether background programs are interfering with your game or program If the issue persists in Clean Boot Mode, I suggest you reinstall Office 2007.Arthur Xie - MSFT
Free Windows Admin Tool Kit Click here and download it now
March 16th, 2010 11:29am

Hi, splwow64.exe (Thunking Spooler APIS from 32 to 64 Process) is the cause. Which printer are you using? Please install the latest drivers. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
March 16th, 2010 6:10pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics