Nice to see microsoft still has terrible support, in which with that Easy assist software they wanted to remove numerous programs which arent causing conflicts, anyway i believe that the problem is a bug and needs fixing so how on earth do i contact microsoft directly ? and not that this so called support which thinks deleting my internet cache will help

Please let us know the detail information of your case. If we have found that this is a design issue, we will report it to proper department.Arthur Xie - MSFT

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Make sure your video card is compatible. http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

All my hardware is compatible...

If you would like to contact Microsoft support, please access the following website and go to the area you located. Then the contact information will be listed. Microsoft Worldwide Home I have viewed the thread you mentioned. The issue seems to be caused by the ACPI of the BIOS. Have you installed all the BIOS and chipset updates from the following website? ASUSTeK Computer Inc.-Support-Model: P5K Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.Arthur Xie - MSFT

So is this tech support provided in the uk? or have microsoft pretty much outsourced everything now?

Microsoft Windows 7 SupportCarey Frisch