I cannot download Microsoft Security Essentials as it says I have a pirated copy of Windows. I called the TechNet support line and they said we can't download any Microsoft Apps unless they are on the TechNet download list. Is this true??????? I find it hard to believe that we can't test MS Security Essentials!!! Any other help out there or are they right? Thanks, Bob S

Have you activated your OS installation, Or are you testing it without inputting the key? A lot of Microsoft Software from the Downloads site requires an Activated OS Installation to validate the install is genuine.Lee Bowman MCITP MCTS

Yes, I activated it last September a couple of days after installation. I have had no problems with updates, except for this one. My system info says it is activated. When I boot up, on rare occasions it says that Windows isn't genuine, but if I click through the menus and get to the wallpaper, all is right again. Thanks, Bob S

Hi, Thanks for posting in Microsoft TechNet Forum. First, try to validate Windows online to see what the result is. Based on my research, the validation issue can be caused by several factors, such as incorrect local system settings or an incorrect Product Key. Currently, we can try the following steps to check the result: 1. Test this issue in Clean Boot. 2. Run Microsoft Genuine Advantage diagnostic tool. 1) Install and launch MGA Diagnostic Tool. 2) Click the Continue button. 3) Under the Windows tab, click the Resolve button if it is highlighted. 4) Restart the computer. 3. Run SLUI 4.exe and re-activate Windows 7 by phone. Hope it helps. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Alex, I clicked on the "validate Windows " hyperlink in your message and then checked the "validate windows" button. It paused for a few seconds and took me to the validating 'cyclone' window. Again after a few seconds it took me to the download Microsoft Security Essentials page and said I had a genuine Windows 7 installation and was qualified for a free copy of MSE. When I try to install the program it takes me all the way through the firewall question (yes, I left it checked to turn on a firewall) and then says I don't have a valid copy of Windows and may be a victim of software counterfeiting. This is still all still under a 'clean boot' process. I also ran the MGA diagnostics. I didn't get the Resolve button as it was greyed out which I assume tells me there is no resolve. My data is: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-2GRM4-WGMV9-BBGVF Windows Product Key Hash: zQUHDIMGff5DavA0BScQDD2OG6w= Windows Product ID: 00426-068-1691344-86038 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7600.2.00010100.0.0.001 ID: {C959B057-38E7-4F0E-A14F-0CA6A15235C1}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7600.win7_gdr.100618-1621 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Plus 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{C959B057-38E7-4F0E-A14F-0CA6A15235C1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBGVF</PKey><PID>00426-068-1691344-86038</PID><PIDType>5</PIDType><SID>S-1-5-21-2549733751-698466767-3708210752</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA74GM-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20100115000000.000000+000</Date></BIOS><HWID>6EB93607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4364FB4D6D79EC2</Val><Hash>+i96WbISM7v7T3WkiufQpsmVmFc=</Hash><Pid>89409-865-4663324-65697</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs". Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 1:24:2011 10:56 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GHaV9y1qtFU8hAz4KgYiERAYDj0mLT1Qho= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI SSDT PTLTD POWERNOW TAMG GBT GBT B0 I don't understand why Windows says I have a genuine copy and MSE says I don't. Thanks, Bob S

Because Alex didn't relied I do it. File Scan Data--> File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 This file is a Windows DLL. Maybe the DLL is damaged/modified. Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]: sfc.exe /scannow Is it able to find and repair broken files (create the txt file shown under [2] and look if the user32.dll and all other files are restored)? If not, replace the DLL with the file from your DVD [3]. best regards André [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token [2] http://support.microsoft.com/kb/929833 [3] http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Hi Alex & Andre, The problem was solved with some effort. I ran the sfx check and it said it fixed something. I then tried to enter the command given in ref 2) but nothing happened. I then tried to open the cbs.log file and it wouldn't let me. So, I copied the cbs.log to my second partition and opened it there. I searched for "[SR] Cannot repair member file" but got no results. I then searched for "user32.dll". It said that it had repaired it. So, I rebooted and ran MSEsetup again and it went through this time. I was able to install it and update it. THANKS for your help! Bob S P.S. Is there a similar forum for MS Office 2007?

THANKS for your help! You're welcome. P.S. Is there a similar forum for MS Office 2007? Yes, here: http://social.technet.microsoft.com/Forums/en-US/category/officeitpro"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Hi Bob, Good job. Glad to hear that the problem has gone away. Please do not hesitate to let me know if this problem reoccurs or if there's anything else I can do for you. Have a great day. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Alex, Can I throw a "me too" on the fire? (I hate those! But...) I have XP Home SP3 on my home system and everything has been running along fine for months and months. Suddenly today MSE tells me "Windows did not pass genuine validation" and "Security Essentials has been disabled". The system is 100% genuine. The time is set correctly. The online validation passes. I downloaded some Microsoft Genuine Advantage validation tool and ran it locally... it says everything is fine. I went to Windows Update and it was content that my system is kosher. I found 87 articles that said to check the security on "%ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data\date.dat" to make sure that Everyone had full access to it and (after finally finding an article that said with XP Home you only get the Security tab when running in Safe Mode and logged in as the actual Administrator account) that did nothing. I ran the "sfc /scannow" command suggested above... it ran for a long time and exited without saying a word and... no change. It is an interesting coincidence that this just happened out of the blue... on the first of the month. Red herring? Possibly. But was working just FINE yesterday. Any suggestions would be most welcome. I was supposed to work from home today because of the snow storm here in MA but instead a wasted most of the day chasing this problem as I was reluctant to tunnel into work with no working anti-virus/malware software. Dave

Hi Dave, To avoid confusion, please start a new post in Windows XP forum: Windows XP Service Pack 3 (SP3) Thanks for understanding and cooperation. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.