I'm running Windows 7 64 bit OS on the dell OptiPlex 780. I recently rebuilt the system and installed Office 2013 Pro Plus 32bit. everything works except Lync, each time it starts I get the starting screen and then the Microsoft Lync has stopped working error. the Application event log has the event information below. We have a shoretel VOIP phone system and I have updated the shoreware client.

any ideas ?

Event log information

Event 1000

Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13ed6

Faulting module name: UccApi.dll, version: 2.0.6362.67, time stamp: 0x48386abc

Exception code: 0xc0000005

Fault offset: 0x00144a26

Faulting process id: 0x1094

Faulting application start time: 0x01ce849fc2bf8739

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe

Faulting module path: C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\UccApi.dll

Report Id: 022d388f-f093-11e2-a5ac-0010188ab4b4

• Moved by Max MengMicrosoft contingent staff Monday, July 22, 2013 3:00 AM

Hi arschroeder1954,
Sorry for the inconvenience caused by the issue. From the event message, the issue may be caused by the compatibility with the shoretel VOIP phone system. You can try the following steps:
1.Close down any processes associated with shoretel ;
2.Use the command:regsvr32 -u "<path to install dir>\ShoreWare Client\UccApi.dll" to unregister uccapi.dll;
3. Please exit outlook and IE, then repair Office 2013 in Program and Features and restart the computer to test the issue.
Best Regards,
Eason Huang

• Marked as answer by Kent-Huang Friday, July 26, 2013 5:17 AM

Kent,

I'm having the same issue and I'm running the latest version of your software.  So Lync 2013 does not like the 'UccApi.dll' supplied by Shoretel.  The version I'm running is 2.0.6362.67 for Shoretel.  I unregistered the UccApi.dll from Shoretel and now I'm getting a different crash.

Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1cc8
Faulting application start time: 0x01cf3319f6b2bad0
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 348aa87c-9f0d-11e3-9b1c-1803732f38f1

• Edited by Loc Smith Wednesday, February 26, 2014 5:43 PM
• Proposed as answer by RavenDiante Tuesday, March 31, 2015 5:56 PM
• Unproposed as answer by RavenDiante Tuesday, March 31, 2015 5:56 PM