Malware
I can't enter my profile. When I try to a Optimzer pc pro window appears. The rest of the screen is black. If I click no on the window the screen goes completely black although the computer is on. Is this Malware? How can I identify it by the file name in the windows registry?
February 17th, 2015 9:58pm

Hi senzab,

"I can't enter my profile. When I try to a Optimzerpc pro window appears. The rest of the screen is black. "
Would you please more details of this issue ?If it is possible ,please post a screenshot here .

When did this issue occur ?Have you installed any software before this issue?
We can try the following steps to have a troubleshoot :
1.Perform a full scan of the system with an antivirus software ,we men need to do this in the safe mode .
Malicious Software Removal Tool
http://www.microsoft.com/security/pc-security/malware-removal.aspx

2.Run the following command to check the health of the system .
"sfc /scannow " or "dism /online /cleanup-image /restorehealth"
3.There is a possibility that the present account profiles has corrupted ,we can create a new account to have a check.

Best regards

Free Windows Admin Tool Kit Click here and download it now
February 19th, 2015 1:00am

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