I am having a major issue trying to get a connection on the 1394 Connection and or Net Adapter, nothing is connecting to it at all, so i click on try to create a new connection, and i then get an error that states:The New Connection Wizard was unable to open the following location on your machine:C:/Program Files/Online Services** I have no clue what to do, i was on the phone with Microsoft support, and they said it was because of my Kaspersky Internet Security 2011, so i contacted Kaspersky, and did all the checks with them and it was ok, and then i was advised that i needed to go back to microsoft, so here i am going in a loop, and cannot get a network connected, i have tried to so many things with microsoft on the phone, i dont know what to do and i am really hoping someone can help me fix, this. because i can only go on very limited site, before i get the error the webpage cannot be displayed, and then i run the diagnostic check, and it says that there is nothing wrong with my connection, and to refresh the page, and check spelling on try the link. so i tried the link and it still goes right back to webpage cannot be displayed. i am now into day 3 of this issue, and not getting it resolved. i really hope someone can help me PLEASE PLEASE PLEASE, and THANK YOU. i can tell you one example of a site it is doing it to, Yahoo. i can bring up the yahoo home page no problem connecting there, and the on the left hand side i click on the mail link, and it takes me right to the webpage cannot be displayed. I just dont know what to do?????? i would love to be able to have all access again, please help, thanks so much!!!!2 people need an answerI do too

Why are you trying to use your "1394 Connection"? That is your FireWire adapter and almost never used to connect to the Internet.What -- physically -- comes into your house/apartment/living space that is your connection to the Internet? For example, a telephone wire, a cable television cable, a wireless signal.What -- physically -- is connected to the wire/cable/wireless signal described in item 1? Please give the make and model of the device.How -- physically -- is your computer connected to the device of item 2? Were you ever able to connect to the Internet? If so, what changed/happened just before you became unable to do so?

HiThe differences between the top security suits are minute.Each one might miss something when tested, but in general, they provide similar protection.As long as a person uses a single computer connected to the Internet it does not matter much which one is used.The problem of using 3rd party security suits stems from their difficulties (lack of flexibility) to handle variety of Networking situations.Kaspersky's people can view their product per-se as OK on your computer, but that does not mean that it is Not blocking something else on the Network aspects of your computer.If you spend time on Computer's Networking Forums you will amazed of the number of users that in order to have a functional LAN and Internet connection have to Uninstall the 3rd party suits and clean their computers from the security suits running processes.As for 1394, it is Not a Network card, it is the Firewire controller. While it has network capacity, it is Not a good idea to use for complex Internet/Network activities.If you do not have a real network card, get one (there are many good cards for about $10). Then configure your Network manually.In General, http://www.ezlan.net/debug.html Jack-MVP Windows Networking. WWW.EZLAN.NET

Hi Lemp, this is what the network is defaulting to i have never tried to use it, and i have never heard of it, and as i stated in my post, i tried to get a new network connection, and it gave me the error above, so i did not pick this 1934, i am trying to get an active network but it gives me the error above, as to your questions Lemp, 1) comes from my telephone line it is not dial up. 2) it plus in a black box just like a phone cord, and then i plug the other end into a phone line or unit that is made for the Internet the item is a Siemens (speedstream) 4200 modem. 3) and the other part the ethernet cable plus into the back of the tower. Yes i was able to connect to the internet a few days ago with no problems at all, and then i had to renew my internet security, because my year was up so i purchased the kaspersky 2011 internet security, and then after i unistalled the old one that was expiring which was also with kaspersky, i installed the new one, and tried to connect to the internet, and this automatically happend to me. i dont mess with anything to do with the networks, when this got downloaded the system picked this 1934. hope this helps out, thanks

Hi jack, i am not trying to use this 1934 i never heard of it before, i am trying to get a network established, by using the new connection wizard, and it gives me the error, as in my 1st post. i did not pick on this 1934 the system did. so i dont know what else to do. i have uninstalled and reinstalled kaspersky, and the same issue happens, i have had malware reviewed and fixed, i mean you name it i have tried it, well not everything of course, but it feels like it, i am just trying to get a network connected and when i try i get this error below The New Connection Wizard was unable to open the following location on your machine:C:/Program Files/Online Services *** i am not sure what you are referring me to do on the web link you posted, could you please advise me what i am supposed to do on the link you gave? thanks so much

Renae,For future reference, you have a DSL connection. The Ethernet cable from the Speedstream 4200 DSL Modem plugs into an Ethernet network adapter in your tower (not into your Firewire/1394 adapter). So far, so good.The first thing you need to do is to determine if the Ethernet network adapter in your computer is working properly. Open Device Manager (right-click My Computer > Properties > Hardware > Device Manager). Go down the list (it should be in alphabetic order) to "Network Adapters" and click the + to the left of that entry.There should be at least two entries under Network Adapters. One is the 1394 adapter and the other should be your ethernet adapter. Confirm that there is no yellow ! next to this entry. Double click on the entry (or right click and choose Properties). Under "Device status" it should say, "This device is working properly." At the bottom, it should say, "Use this device (enable)".Assuming all is well, close Device Manager. If the box at the bottom said, "Do not use this device (disable)", change it to enable and OK your way out.Now, open a Command Prompt window (Start > Run > cmd > OK).In the black Command Prompt window that opens, type the following line and press Enter. ipconfig /all > "%UserProfile%\Desktop\ip.txt"Go to your desktop, open the file ip.txt using Notepad, copy and paste the contents into your answer.Close notepad and the Command Prompt window.Given the sequence of events that you describe, the problem almost certainly was caused by uninstalling your old Kaspersky suite or installing the new one ... but let's see what you find out by doing the above procedures.

Hi, thanks for the reply, all of the devices were working with no problems, and no yellow boxes, and they are all enabled, and here is the info. from the report you requested. Windows IP Configuration Host Name . . . . . . . . . . . . : yates-72e3a01cf Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : domain.invalid Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : domain.invalid Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-15-F2-A4-3E-79 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.254.1 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.254.254 DHCP Server . . . . . . . . . . . : 192.168.254.254 DNS Servers . . . . . . . . . . . : 4.2.2.2 4.2.2.1 Lease Obtained. . . . . . . . . . : Tuesday, August 31, 2010 1:39:36 AM Lease Expires . . . . . . . . . . : Monday, January 18, 2038 11:14:07 PM thanks for taking the time to help me, try to solve this one

*** i am not sure what you are referring me to do on the web link you posted, could you please advise me what i am supposed to do on the link you gave? thanks so muchHiI was trying to say that if switching to Ethernet will not work that you will have to try getting rid of Kaspersky security software.Otherwise the link in my above post provide a way to check the system.http://www.ezlan.net/debug.htmlFollowing Lemp clear advice shows that you have a valid Ethernet connection. Jack-MVP Windows Networking. WWW.EZLAN.NET

As Jack says, your Ethernet connection to your Speedstream router is OK.Perhaps you are selecting the wrong options in the New Connection Wizard.On the first screen after the opening screen, select "Connect to the Internet"On the next screen, select "Set up my connection manually"On the next screen, select "Connect using a broadband connection that is always on"Finish.

thanks jack, Hi lemp, i tried to go the steps you advised, me and it did not change it to any other network, it just stays on this 1934 thing.

so am i down to any other options other than deleting kaspersky? i just paid 60.00 for this, and who is the best internet security protector for windows, and explorer and anit virus? because if i have to buy another one, i dont want to waste my money again

is there any other advise or info. anyone can give me on this? i sent another e-mail to kaspersky on it so i hope to have this resolved with your help or there's but i feel i am not getting anywhere at all, thanks

is there any other advise or info. anyone can give me on this? i sent another e-mail to kaspersky on it so i hope to have this resolved with your help or there's but i feel i am not getting anywhere at all, thanksI don't know why your working Ethernet connection is being ignored in favor of the 1394 connection, but I suspect it has something to do with the Kaspersky installation. You could always try uninstalling Kaspersky to see what will happen. You can reinstall it later, if you like. Personally, I don't like these "security suites" because they tend to lock down too much, which can cause problems. Current recommendations areFor a resident antivirus application (not a suite):Microsoft Security Essentials (free)Avast! (free version)NOD32 Antivirus 4 from eset.com (not free)For periodic malware scans:Malwarebytes Antimalware (free)SUPERAntiSpyware (free)What happens if you enter 192.168.254.254 in your browser address box and click Go?You can try the following, but I'm not hopeful:Open Internet Options, either through Control Panel or from within Internet Explorer.Click the "Connections" tab.Which radio button is selected -- "Never dial...", "Dial whenever ..., "Always dial ..."Click the LAN Settings button. Which, if either, box under Automatic Configuration is checked? Is the box next to "Use a proxy server ..." checked? If so, what's in the box next to it?You can also try resetting TCP/IP, but I'm pretty sure that this is not your issue:http://support.microsoft.com/?kbid=299357Sorry I couldn't solve your problem.

limp, thanks for the reply. i will go after kaspersky, to get this resolved, or give me my money back. thanks to everyone who has tried to help me.

Limp, under the LAN settings it shows in the automatic configuration the box that is checked is: automatically detect settings and that is it, and under the Proxy server the only box that is checked is: Bypass proxy server for local addresses, can you advise me on this and what does this mean? thanks

Limp, under the LAN settings it shows in the automatic configuration the box that is checked is: automatically detect settings and that is it, and under the Proxy server the only box that is checked is: Bypass proxy server for local addresses, can you advise me on this and what does this mean? thanks That's the way it's supposed to be. Good luck with Kaspersky. Did you try going to 192.168.254.254? That should be a login page to your router.

yes i did go to 192.168.254.254, it brings up the main page for speed stream, but i could only do it with kaspersky disabled, so with all this work we did, the error is on them? thanks so much for everything you have done to help me.

yes i did go to 192.168.254.254, it brings up the main page for speed stream, but i could only do it with kaspersky disabled, so with all this work we did, the error is on them? thanks so much for everything you have done to help me.It is sounding more and more like the Kaspersky firewall is misconfigured. I don't use Kaspersky (and have never done so), so I can't help you with that.Good luck.If you decide to write Kaspersky off, here's the standard spiel:Use one resident up-to-date antivirus program. Current recommendations are: Microsoft Security Essentials (free) Avast! (free) NOD32 Antivirus 4 from eset.com (not free -- don't get the suite).For a firewall, the built-in Windows Firewall is perfectly adequate, especially behind the hardware firewall supplied by your Speedstream DSL modem/router (for details see p. 3 ofthe router's manual ).For non-virus malware, scan periodically (about once/week or so) withMalwarebytes Antimalware (free) andSUPERAntiSpyware (free)Update the anti-malware apps before you scan.In general, use prudence when surfing the web.

I had kaspersky, look at this again, and they said " You need to make sure the default Host file exists. Your most recent GSI report shows that it is Missing" so i found the Host fix on the Microsoft website Article ID: 972034 and i tried to use the fix on there to fix it, and the fix did not work. so should i try to do this manually then? i dont know if it is 32 or 64 bit. can anyone help me on this default host??? thanks

I had kaspersky, look at this again, and they said " You need to make sure the default Host file exists. Your most recent GSI report shows that it is Missing" so i found the Host fix on the Microsoft website Article ID: 972034 and i tried to use the fix on there to fix it, and the fix did not work. so should i try to do this manually then? i dont know if it is 32 or 64 bit. can anyone help me on this default host??? thanks I'm sorry you're having so much difficulty. In hindsight, it would have been much better for you to have taken your computer to a local computer professional (not BigBoxStore or a GeekSquad type of place). I expect that your issue could be fixed in less than an hour of hands-on work by someone knowledgeable.I think Kasperky's comment is baloney. You don't, in fact, need a hosts file. If, on the other hand, you have a hosts file but it has incorrect entries in it (often placed there by malware), that is a different story. However, arguing with vendor tech support is futile. You should create a default hosts file so that you can tell them that that is not the problem.I experimented with the FixIt in KB972034. While it may reset a hosts file to the default (which is what it says it does), it does not appear tocreate a new default hosts file if none exists (which is apparently what you need). So you have to create one manually.You almost certainly have 32-bit Windows XP. If you want to know for sure, open System Properties (right click My Computer > Properties). Unless it says "Windows XP Professional x64 Edition," you have 32-bit. [Note that if you tried to open %systemroot%\SysWOW64\drivers\etc , which is the location of the hosts file in 64-bit Windows XP, you would have received a "location does not exist" error.]In order to make sure that you are doing things correctly, you have to make sure that you are viewing file extensions [in step 1, make sure that there is no space between the second % and the following \]:Click Start, click Run, type %systemroot%\system32\drivers\etc then click OK In the open Windows Explorer window, click Tools > Folder Options then click the View tabScroll down until you get to "Hide extensions for known file types"Make it UNchecked Click OK. Normally, there will be two or three files named hosts, one of which will have NO file extension. One of them will be hosts.bak and one will be hosts.sam. Don't worry if you don't have these, but that's what the default is. You probably will also see a file named lmhosts.sam (this is not relevant here).The important file for your purposes is hosts (with no file extension). According to Kaspersky, you don't have this file. You should check, however. If there is a hosts file (with no file extension), rename it to hosts.old.At this point, either follow the directions in KB972034 or simply open the hosts.sam file (which should be identical to the default hosts file shown in KB972034) and "save as" hosts (with no extension). [If you open the hosts.sam file by right-clicking and selecting Open or Open with, you'll get the "Open with" dialog box. Simply select Notepad.] IMPORTANT : If you open hosts.sam and select "Save as" in order to create your new hosts file, make sure that you use hosts as the file nameAND that you change the "Save as type" from "Text Documents (*.txt)" to "All Files".Double check to make sure that your new hosts file has NO file extension.Reboot, on general principles.See if things work .... but I expect that you'll end up running another "GSI report" (whatever that is) and getting back in touch with Kaspersky.

ok, sorry to be a pain here. i agree the next time if i ever have to go through this again, i will take it to a shop because this is crazy, but i am so greatfull for all of your help. i am have a hard time with steps 3 and on Click Start, click Run, type %systemroot%\system32\drivers\etc then click OK In the open Windows Explorer window, click Tools > Folder Options then click the View tabScroll down until you get to "Hide extensions for known file types" Make it UNchecked Click OK. when i do the 1st step run:%systemroot%\system32\drivers\etc it brings up a a big gray box that says open with and gives me a long list of programs, is this correct???? i just want to know before i go any further on it, please let me know thanks. i just want to do this correctly. not wrong

there was not anything for me to check or uncheck that is why i feel it is not pulling correctly or i of course could be wrong

ok, sorry to be a pain here. i agree the next time if i ever have to go through this again, i will take it to a shop because this is crazy, but i am so greatfull for all of your help. i am have a hard time with steps 3 and on Click Start, click Run, type %systemroot%\system32\drivers\etc then click OK In the open Windows Explorer window, click Tools > Folder Options then click the View tabScroll down until you get to "Hide extensions for known file types" Make it UNchecked Click OK. when i do the 1st step run:%systemroot%\system32\drivers\etc it brings up a a big gray box that says open with and gives me a long list of programs, is this correct???? i just want to know before i go any further on it, please let me know thanks. i just want to do this correctly. not wrong You shouldn't be getting a big gray box such as you describe.Instead of steps 1, 2, and 3, do the following:Open Windows Explorer.In the address bar, type C:\Windows\system32 and click the GO button (on some installations, the Windows system files may be in C:\WINNT; in that case change the command accordingly)Find the folder named drivers in C:\Windows\system32 and double click on itNow find the folder named etc and double click on it.You should be looking at something like this: http://cid-18b259158254905b.office.live.com/self.aspx/.Public/etc%20screenshot.jpg (note that in my system, the address is C:\WINNT\system32\drivers\etc)In the screenshot, you can see that I have a hosts file, a hosts.bak file, and a hosts.sam file, as well as 4 other files that are not relevant to your issue.Go to the Tools menu in the open window and click on Folder Options. Then click on the view tab. You'll see something like this:http://screenshots.modemhelp.net/screenshots/Windows_XP/Folder_Options/View--1.shtmlUNcheck the box that says "Hide extensions for known file types." In the screenshot, it is the item at the bottom of the list. Then click OK.Now continue with the rest of the directions for creating a hosts file.

I have this problemOpera works fine in XP HomeMS IE 8 fails to connect to the internet.I had a trojan recently that took over the PC and opened IE with a default fake adult site.I removed the trojan successfully but it was tricky.Since then I can use Opera, but not IE.C:\Program Files\online services does not exist.Also MS Outlook 2007 cannot display images in my received emailsNor desperate but a real nuisance.Les UK

ok so i go back to kaspersky, and again they continue to state it is explorer, so i am now going to have them refund me my money because nothing is getting fixed, thanks again for your time. and i have another question what does syntax error mean? and how do i fix that? thanks

ok so i go back to kaspersky, and again they continue to state it is explorer, so i am now going to have them refund me my money because nothing is getting fixed, thanks again for your time. and i have another question what does syntax error mean? and how do i fix that? thanksToo bad that they couldn't give you a more specific idea of what might be wrong."Syntax error" is too generic to give you an answer. In general, "syntax" (in the context of computers) means the rules for writing a command. In Windows XP, this usually is a command that would be written at a Command Prompt.The syntax of all commands that can be issued in an XP Command Prompt window may be found here:http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/ntcmds.mspx?mfr=true

thanks for the reply again how do i fix syntax errors? is there something that can do it automatically?, because i seem to get them a lot, and i also get something that says jsexpressscript error or jsscript error or something like that? do you know what that possibly means?

thanks for the reply again how do i fix syntax errors? is there something that can do it automatically?, because i seem to get them a lot, and i also get something that says jsexpressscript error or jsscript error or something like that? do you know what that possibly means?If you are getting "syntax errors" and "jscript errors" or the like AND you are not yourself attempting to use a command, either an application that you're using or a web page that your visiting is coded improperly.If you can correlate these errors to something that you are doing or to a particular website, perhaps something can be done. For general information, seethis article and the article that it links to.If the errors are associated with using Internet Explorer, you probably should start a new thread in the Internet Explorer forum. Because multiple versions of IE and Windows are included in that forum, don't forget to include in your post what version of Windows you have, including service pack, and what version of IE.

when i click on see this article it is giving me an error, do you have the physical link address? thanks again

when i click on see this article it is giving me an error, do you have the physical link address? thanks againSorry about that.http://www.tech-faq.com/internet-explorer-script-error.html