Mail app stopped working after 8.1 RT update.

after upgrading to the 8.1 preview on my surface RT I noticed that the mail app no longer works.

It wont sync. I have rebooted my surface but that didn't fix the issue.

I then tried to remove an account and add it back but it now cant connect when trying to add my gmail account. Not sure what to try next.

June 29th, 2013 4:25pm

Hi,


Please check whether the steps in this similar thread could help:


In Windows 8.1 RT Preview, the Mail App does not stay connected to Exchange servers.

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-ecoms/in-windows-81-rt-preview-the-mail-app-does-not/93b11be9-ff21-45c5-aea2-dff6fd618dee


Regards,

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July 1st, 2013 10:54am

Really? This answer points to a forum post that recommends asking the question here!

It seems lots of people are having issues with Mail, myself included - I too have tried the steps recommended, and have uninstalled, rebooted and re-installed several times.

I have got to the point where mail will sync once or twice every day or two, but the rest of the time sits there 'Synching' without my new email appearing. This worked fine in 8.0, so clearly something has gone awry. I understand that this is beta, but it needs sorting before the full release, otherwise lots of people are going to be very annoyed!

July 23rd, 2013 7:14am

Since the 8.1 update, I can't add my gmail or work email accounts.

in 8.0 I had 2 outlook accounts and my gmail account all working nicely together in the same email client app.

Something is broken, please can yo ufix it?

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July 26th, 2013 5:35am

Don't know why this is marked as answered as it is clearly still an issue. The Mail app is broke in Preview. Worked great beofre upgrading
July 26th, 2013 12:55pm

identical problem here. Upgraded to 8.1 on my Surface RT. None of my 5 accounts sync (Hotmail, gmail, att). I did a refresh but that didn't help. I uninstalled the Mail app, rebooted and reinstalled. that helped but only for 1 day and I have to repeat it. The same accounts work perfectly fine in Outlook 2013 on my Surface RT.

I am willing to troubleshoot the issue. Please advise

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August 3rd, 2013 11:13pm

Same here. Tried everything posted on the internet, nothing works.
August 5th, 2013 10:11pm

Got the same Probleme with 8.1 on my Surface RT. Neither my Outlook.com nor my Corporate Exchange account syncs. Reinstalling the mail app didn't help. The folder structure and the Inbox folder of my Outlook.com account syncs the first time after the installation, all other folders doesn't sync at all! The Exchange account isn't working at all... Meanwhile syncing in Outlook Desktop app works fine.
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August 9th, 2013 5:12am

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