MS Lync Audio Device Not Detected
I Have recently upgraded my lync to 2013 from 2010 and my audio device is not detecting in Lync 2013 now. Am using 3.5 mm jack Iball head phone which is working in other systems with same configuration. Can any one help...???
November 28th, 2014 6:41pm

Hi 

Have you tried uninstalled/reinstalled audio drivers, on your system
Have you  checked the Windows Audio and Windows Audio endpoint services to be running 

Free Windows Admin Tool Kit Click here and download it now
November 29th, 2014 12:33am

If you are using the onboard sound card, you might need to use the advanced audio options in Lync to configure it.

November 29th, 2014 11:24pm

Hi,

In addition, if it can be detected in Windows system, you could try setting it to the default device.

Restart Lync and test.

And some related cases for your reference.

https://social.technet.microsoft.com/Forums/en-US/4a4be6e3-a68d-476c-b879-7ea6d1548792/lync-2013-we-didnt-find-an-audio-device-which-you-need-for-calling

https://social.technet.microsoft.com/Forums/en-US/30ec9d70-2cca-40be-b9dc-be7763e3530a/lync-2013-client-no-audio-device-detected?forum=lyncvoice

Best regards,

Eric

Free Windows Admin Tool Kit Click here and download it now
December 1st, 2014 11:08am

Hi,

In addition, if it can be detected in Windows system, you could try setting it to the default device.

Restart Lync and test.

And some related cases for your reference.

https://social.technet.microsoft.com/Forums/en-US/4a4be6e3-a68d-476c-b879-7ea6d1548792/lync-2013-we-didnt-find-an-audio-device-which-you-need-for-calling

https://social.technet.microsoft.com/Forums/en-US/30ec9d70-2cca-40be-b9dc-be7763e3530a/lync-2013-client-no-audio-device-detected?forum=lyncvoice

Best regards,

Eric

December 1st, 2014 11:08am

Hi,

In addition, if it can be detected in Windows system, you could try setting it to the default device.

Restart Lync and test.

And some related cases for your reference.

https://social.technet.microsoft.com/Forums/en-US/4a4be6e3-a68d-476c-b879-7ea6d1548792/lync-2013-we-didnt-find-an-audio-device-which-you-need-for-calling

https://social.technet.microsoft.com/Forums/en-US/30ec9d70-2cca-40be-b9dc-be7763e3530a/lync-2013-client-no-audio-device-detected?forum=lyncvoice

Best regards,

Eric

Free Windows Admin Tool Kit Click here and download it now
December 1st, 2014 11:08am

I am attempting to use the audio/mic jack on the laptop.  If Lync does not detect an audio device, you cannot get the advanced screen.  Some of the other users in our company can use the audio/mic jack and we supposedly have the same laptop (Dell Latitude) with the same images.  The mike is detected with the Windows Sound Recorder, so I know it works.
February 17th, 2015 9:00am

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