MBAM Installation Failing with MSI error code 1603
I am trying to install the MBAM Administration and Monitoring Server on Windows Server 2008R2. I have passed all the pre-requisite checks and fro testing purposes was wanting to set up just one server as the full MBAM server. I have the database installed with reports successfully running. The wizard runs for a period of time before failing. The error code appears to point to the need to run the setspn command. However, it is not clear in the documentation what objects and services need to have the SPN set in order to make this installation succeed. Here Is the end of the Log file. Any Help is appreciated: Property(S): ProductToBeRegistered = 1 MSI (s) (AC:B4) [15:53:11:787]: MainEngineThread is returning 1603 MSI (s) (AC:C4) [15:53:11:798]: RESTART MANAGER: Session closed. MSI (s) (AC:C4) [15:53:11:798]: No System Restore sequence number for this installation. MSI (s) (AC:C4) [15:53:11:799]: User policy value 'DisableRollback' is 0 MSI (s) (AC:C4) [15:53:11:799]: Machine policy value 'DisableRollback' is 0 MSI (s) (AC:C4) [15:53:11:799]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (AC:C4) [15:53:11:800]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (AC:C4) [15:53:11:802]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (AC:C4) [15:53:11:803]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (AC:C4) [15:53:11:803]: Restoring environment variables MSI (s) (AC:C4) [15:53:11:814]: Destroying RemoteAPI object. MSI (s) (AC:D0) [15:53:11:814]: Custom Action Manager thread ending. MSI (c) (EC:68) [15:53:11:824]: Back from server. Return value: 1603 MSI (c) (EC:68) [15:53:11:824]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (EC:68) [15:53:11:825]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 15:53:11: ExecuteAction. Return value 3. MSI (c) (EC:68) [15:53:11:825]: Doing action: FatalError Action 15:53:11: FatalError. Action start 15:53:11: FatalError.
May 23rd, 2012 11:35am

1. Install with elevated rights. 2. Here is knowledge base article http://support.microsoft.com/kb/834484 Regards Milos
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May 23rd, 2012 4:37pm

Verify that the account used to install MBAM has Write ServicePrincipalName and Write validated SPN rights to the directory. Use adsiedit.msc from support tools. Also can you ensure that the computer account on which MBAM is being installed has read and list permissions to Active Directory down to the container in which the MBAM service account resides.Manoj Sehgal
May 23rd, 2012 11:57pm

Hi , Please kindly understand this is Windows 7 forum. In order to get the answer effectively, I suggest you contact Windows Server Forum for further assistance. Thank you for your understanding. Windows Server Forum http://social.technet.microsoft.com/Forums/en-US/category/windowsserverTracy Cai TechNet Community Support
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May 25th, 2012 3:07am

Hi , Please kindly understand this is Windows 7 forum. In order to get the answer effectively, I suggest you contact Windows Server Forum for further assistance. Thank you for your understanding. Windows Server Forum http://social.technet.microsoft.com/Forums/en-US/category/windowsserverTracy Cai TechNet Community Support
May 25th, 2012 3:09am

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