Hello everybody, Yesterday, I installed Microsot Bitlocker Administration and Monitoring as follow : - One server with Compliance and Audit Database, Recovery and Hardware Database and Compliance and Audit Reports - One server with Administration And Monitoring Server Both servers are running with W2008R2 Enterprise.The process of installation was achieved with success. Today, I wanted to install MBAM Language Release in order to set our MBAM Infrastructure in French. I used the following website : http://onlinehelp.microsoft.com/en-us/mdop/hh921956.aspx The first step, "How to Upgrade MBAM Compliance and Audit Report Feature for MBAM Language Update" has been done successfully. But, with the step "How to Upgrade MBAM Administration and Monitoring Server for MBAM Language Update", I'm facing a problem. At the end of the process of installation, I get the following message : "Setup encountered one or more errors and was unable to complete successfully" Does someone have an idea ? Thank you. emca34 Here the end of the setup log : MSI (s) (AC:D4) [10:37:24:187]: MainEngineThread is returning 1603 MSI (s) (AC:3C) [10:37:24:191]: RESTART MANAGER: Session closed. MSI (s) (AC:3C) [10:37:24:191]: No System Restore sequence number for this installation. MSI (s) (AC:3C) [10:37:24:192]: User policy value 'DisableRollback' is 0 MSI (s) (AC:3C) [10:37:24:192]: Machine policy value 'DisableRollback' is 0 MSI (s) (AC:3C) [10:37:24:192]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (AC:3C) [10:37:24:193]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (AC:3C) [10:37:24:194]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (AC:3C) [10:37:24:196]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (AC:3C) [10:37:24:196]: Restoring environment variables MSI (s) (AC:3C) [10:37:24:198]: Lost connection to custom action server process. Attempting to regenerate. MSI (s) (AC:3C) [10:37:24:198]: Destroying RemoteAPI object. MSI (s) (AC:2C) [10:37:24:198]: Custom Action Manager thread ending. MSI (c) (90:54) [10:37:24:200]: Back from server. Return value: 1603 MSI (c) (90:54) [10:37:24:200]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (90:54) [10:37:24:201]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 10:37:24: ExecuteAction. Return value 3. MSI (c) (90:54) [10:37:24:202]: Doing action: FatalError Action 10:37:24: FatalError. Action start 10:37:24: FatalError.

Hi, This type issue should be more related to the permission. Please try to use a domain user account to execute MBAMsetup.exe. Ensure this account is a member of local admin group also. If the issue persists, please collect MBAM logs and upload here. Note: MBAM logs can be collected by when you execute MBAM Setup using the below command from elevated command prompt. mbamsetup.exe /lvx c:\mbam.logKim Zhou TechNet Community Support

Hi, Thanks for your answer. The account I used is a member of local admin group.So I wanted to give you the log but when I click on the link in your post, I get a windows "Outlook web app" where I have to sign in. Which account I should use ? Thanks emca34

Hi, Upload is done. You will find the logfile here : https://skydrive.live.com/?cid=8e710c5f11dae5e3&resid=8E710C5F11DAE5E3!109&id=8E710C5F11DAE5E3%21109 Thanks for your help. emca34

Hi, I would like to know if you try to install MBAM on a Server which have Active Directory Domain Services role installed. If so, please understand that it is not supported. Please refer to this. http://support.microsoft.com/kb/2712461Kim Zhou TechNet Community Support

Hi, There isn't any Active Directory Domain Services roles installed on the MBAM servers. Furthermore, the first install of MBAM was OK on the same server. It is only the language pack installation which doesn't work. I try to find on Internet if someone has the same problem but it seems I'm alone... :( It seems that it will be difficult to resolve it . I don't know if I can make a return as the language pack is yet installed on MBAM Compliance and Audit Report Feature.

Hello, From the symptom, the issue could be caused by either the Windows Installer corruption or the MBAM installation. Please test if the Windows Installer is healthy. To do so, you can down load the Basic.txt from the following link and rename it to Basic.msi. Then double click it to test the Windows Installer. https://skydrive.live.com/redir.aspx?cid=1bca823bf7ba7d44&resid=1BCA823BF7BA7D44!106&parid=1BCA823BF7BA7D44!103&authkey=!APgwtNXw9pFys7c If the Windows Installer is OK, we then may consider to troubleshoot the issue from MBAM point of view. Thanks, SpencerPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.