Hello everybody,
Yesterday, I installed Microsot Bitlocker Administration and Monitoring as follow :
- One server with Compliance and Audit Database, Recovery and Hardware Database and Compliance and Audit Reports
- One server with Administration And Monitoring Server
Both servers are running with W2008R2 Enterprise.The process of installation was achieved with success.

Today, I wanted to install MBAM Language Release in order to set our MBAM Infrastructure in French.
I used the following website :

http://onlinehelp.microsoft.com/en-us/mdop/hh921956.aspx

The first step, "How to Upgrade MBAM Compliance and Audit Report Feature for MBAM Language Update" has been done successfully.
But, with the step "How to Upgrade MBAM Administration and Monitoring Server for MBAM Language Update", I'm facing a problem. At the end of the process of installation, I get the following message : "Setup encountered one or more errors and was unable to
complete successfully"
Does someone have an idea ?
Thank you.
emca34
Here the end of the setup log :
MSI (s) (AC:D4) [10:37:24:187]: MainEngineThread is returning 1603
MSI (s) (AC:3C) [10:37:24:191]: RESTART MANAGER: Session closed.
MSI (s) (AC:3C) [10:37:24:191]: No System Restore sequence number for this installation.
MSI (s) (AC:3C) [10:37:24:192]: User policy value 'DisableRollback' is 0
MSI (s) (AC:3C) [10:37:24:192]: Machine policy value 'DisableRollback' is 0
MSI (s) (AC:3C) [10:37:24:192]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:3C) [10:37:24:193]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (AC:3C) [10:37:24:194]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (AC:3C) [10:37:24:196]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (AC:3C) [10:37:24:196]: Restoring environment variables
MSI (s) (AC:3C) [10:37:24:198]: Lost connection to custom action server process. Attempting to regenerate.
MSI (s) (AC:3C) [10:37:24:198]: Destroying RemoteAPI object.
MSI (s) (AC:2C) [10:37:24:198]: Custom Action Manager thread ending.
MSI (c) (90:54) [10:37:24:200]: Back from server. Return value: 1603
MSI (c) (90:54) [10:37:24:200]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (90:54) [10:37:24:201]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 10:37:24: ExecuteAction. Return value 3.
MSI (c) (90:54) [10:37:24:202]: Doing action: FatalError
Action 10:37:24: FatalError.
Action start 10:37:24: FatalError.

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Hi,


This type issue should be more related to the permission. Please try to use a domain user account to execute MBAMsetup.exe. Ensure this account is a member of local admin group also.


If the issue persists, please collect MBAM logs and upload
here.


Note: MBAM logs can be collected by when you execute MBAM Setup using the below command from elevated command prompt.


mbamsetup.exe /lvx c:\mbam.logKim Zhou

TechNet Community Support

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Hi,
Thanks for your answer.
The account I used is a member of local admin group.So I wanted to give you the log but when I click on the link in your post, I get a windows "Outlook web app" where I have to sign in. Which account I should use ?
Thanks
emca34

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Hi,


Please upload your log file here:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/Kim
Zhou

TechNet Community Support

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Hi,
Upload is done.
You will find the logfile here :

https://skydrive.live.com/?cid=8e710c5f11dae5e3&resid=8E710C5F11DAE5E3!109&id=8E710C5F11DAE5E3%21109

Thanks for your help.
emca34

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Hi,


I would like to know if you try to install MBAM on a Server which have Active Directory Domain Services role installed. If so, please understand that it is not supported.


Please refer to this.

http://support.microsoft.com/kb/2712461Kim
Zhou

TechNet Community Support

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Hi,
There isn't any Active Directory Domain Services roles installed on the MBAM servers.
Furthermore, the first install of MBAM was OK on the same server. It is only the language pack installation which doesn't work.
I try to find on Internet if someone has the same problem but it seems I'm alone... :( It seems that it will be difficult to resolve it .
I don't know if I can make a return as the language pack is yet installed on MBAM Compliance and Audit Report Feature.

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Hello,

From the symptom, the issue could be caused by either the Windows Installer corruption or the MBAM installation. Please test if the Windows Installer is healthy.


To do so, you can down load the Basic.txt from the following link and rename it to Basic.msi. Then double click it to test the Windows Installer.



https://skydrive.live.com/redir.aspx?cid=1bca823bf7ba7d44&resid=1BCA823BF7BA7D44!106&parid=1BCA823BF7BA7D44!103&authkey=!APgwtNXw9pFys7c



If the Windows Installer is OK, we then may consider to troubleshoot the issue from MBAM point of view.


Thanks,
SpencerPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi,
I opened a case at Microsoft. We have spent more than one week but we found out the problem.
You need to use an account which is administrator of the Active Directory Domain.
Why the US version installation did work well with a simple local administrator and why the update needs AD Administrator ? We don't know but the most important thing is that MBAM works now.
Thanks for your helps.
Emca

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