Hi all,
wondering if its possible to change DTMF settings for a workflow.
We are having issue that 20% of our inbound calls are failing when choise 1-4 is choosen.IF they select a workflow that has more choises,it fails after choosing that choise.
Ex: dialin to main switchboard the user press 4.
Option 4 has two more choises and when chose any of them,calls disconnect.
If they chose 1-3 (which does not have sub options) calls disconnect.
We have re-created workflow and groups without any help.If user use speech it works, its just when pressing the key it fails.
We have updated to lates