In Lync Server 2010 it seems that the 'enable enhanced emergency services' feature must be selected in order for 911 chat notifications to work?  This is problem for us because by selecting that we can no longer mask outbound caller IDs. After selecting that feature all outbound calls to 911 would only display our main telephone number (non 911 calls masked fine), and not the number we have set for it to display in Lync.  We do this because we have mutiple offices and want to display different caller IDs based on a Voice Policy.

Addtionally, it would be great if Lync could sent an email instead of a chat to alert our HR group of a 911 call. Chat only works if people are online.  Also, with email, an HR person can reply to all and say "they got this" or "911 was false alarm".  How is the chat conference set up, so memeber of HR would be joined together (if email is not an option)?  Thanks

• Edited by philm954 Tuesday, June 25, 2013 4:37 PM

Yes, you need to enable enhanced emergency services. There is no email notification supported.

Thank you. So my voice policies for caller ID will be disregarded if I turn on enhanced emergency services feature?  When I turn that feature on, outbound calls no longer display the 'masked' number I need them to.  Is there a way to fix that? This masked number is important for 2 reasons, one returned calls go to the correct front desk, and second 911 calls are routed to the correct PSAP. 

Addtionally, it would be great if Lync could sent an email instead of a chat to alert our HR group of a 911 call. Chat only works if people are online.  Also, with email, an HR person can reply to all and say "they got this" or "911 was false alarm".  How is the chat conference set up, so memeber of HR would be joined together (if email is not an option)?  Thanks

Kind of "late to the party", I hope you found a working solution.

On Lync Client, you can search for a distribution list and right click and "send IM". That opens a Conference Chat with those people.

Perhaps you can set the same with the 911 notifications, so it opens a conference with people in a distribution list, so someone who is online and received it can respond to the group.

Our office is moving from Avaya to Lync tomorrow, and we're still learning things too.