Lync for Mac Crash upon Startup - EXC_BAD_ACCESS

I am receiving the following error when attempting to launch Lync on my Mac

Stats:

OS X 10.9.1

Lync 2011 14.0.7

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2014-01-23 17:21:02 +0000

Application Name: Microsoft Lync

Application Bundle ID: com.microsoft.Lync

Application Signature: UCCP

Application Version: 14.0.7.131205

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x000044a7

Blame Module Name: Microsoft Lync

Blame Module Version: 14.0.7.131205

Blame Module Offset: 0x002cd7ab

Application LCID: 1033

Extra app info: Reg=English Loc=0x0409

Crashed thread: 0

I have tried EVERY idea/suggestion/reply I've been able to track down - without success.

Removed the 'unknown' entry in KeyChain (there was not one, but I checked)

Removed the OC_..... KeyChain entry

Removed the Application entirely (including Log, ByHost, Preferences, etc)

Reinstalled the Application and updates.

Have performed both 'Verify Disk', 'Verify Disk Permissions' and 'Repair Disk Permissions', 

All variety of fixes/combinations still result in immediate crash.  The Application does not even show up - just straight crashes.

I have Office for Mac installed as well (running fine).

Any help/suggestions are greatly appreciated.

January 24th, 2014 11:25am

I am facing same issue as well. I have slightly different signature though:

Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2014-01-24 09:47:20 +0000 Application Name: Microsoft Lync Application Bundle ID: com.microsoft.Lync Application Signature: UCCP Application Version: 14.0.7.131205 Crashed Module Name: libcorecrypto.dylib Crashed Module Version: unknown Crashed Module Offset: 0x0002783a Blame Module Name: Microsoft Lync Blame Module Version: 14.0.7.131205 Blame Module Offset: 0x002d0b62 Application LCID: 1033 Extra app info: Reg=English Loc=0x0409 Crashed thread: 0

Any help is greatly appreciated.

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January 24th, 2014 12:20pm

Hi,

It seems to be a known issue about Lync 14.0.7 version. You can try to uninstall Lync client with the help of the link below and then install Lync 14.0.6 manually on Mac to have a test:

http://technet.microsoft.com/en-us/library/jj945448%28v=office.14%29.aspx

Here is a similar case may help you:

http://social.technet.microsoft.com/Forums/lync/en-US/1ea7487f-5ded-4713-93c8-1abd594aea74/lync-for-mac-2011-crashing-since-update-to-1407?forum=ocsclients

Best Regards,

Eason Huang

January 26th, 2014 9:09pm

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